Implementing CSDM

[Matthew_13]

Hi Community,

For those who have implemented or are actively adopting the Common Service Data Model (CSDM), I’m interested in learning from real-world experience this go around.

What were the top three challenges you encountered during your CSDM implementation (for example: organizational alignment, data quality, discovery/service mapping, operating model changes, tooling limitations, etc......?

Additionally, if you’re willing to share:

• Which CSDM stage you were implementing (Foundational, Technical, Business, or Service Portfolio)

• What you would do differently if starting again

Appreciate any insights or lessons learned.

Thank you.

[VijayaMannapura]

@Matthew_13  This article from the CSDM forum might help you.

https://www.servicenow.com/community/common-service-data-model-forum/beyond-the-diagrams-5-csdm-prin...

[Dr Atul G- LNG]

Hi @Matthew_13 

• First challenge: mindset. It is sometimes difficult to ask the client to clearly indicate the CSDM concerns.

• Second challenge: interchangeability and naming. There is confusion caused by using the same name for different services, for example calling every service AS, SO, or BA.

• Third point: patience over speed. This is not a race, it’s a marathon. We cannot achieve everything at once; we need to be patient and focus on gradually achieving the ROI.