Installed on is empty in Software installation table.

PraneethSoz
Tera Contributor

‎09-16-2024 08:45 AM

Hi All,

 

Can someone explain why the installed on coming as empty for these records. Any help would be appreciated. 

PraneethSoz_1-1726501535526.png

 

Thank you,

Praneeth

 

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Sumanth16
Kilo Patron

‎09-16-2024 11:55 AM

Hi @PraneethSoz ,

 

It sounds more likely that the computer CI that it was associated to was removed and left software orphans. However, that would mean that the system property for cascading deletes has been turned off to occur.



I would remove the orphaned software installs and keep an eye on it for a while. If this continues to happen, someone or some background script is removing computer CIs with removing the downstream children CIs. Which might mean you have orphaned serial numbers, network adapters, etc. as well.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748541

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

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