Hello Everyone,
Hope you are doing well..!
I have encountered an issue that for couple of Oracle Instances Model ID is showing as Unknown for last couple of months though the discovery source is ServiceNow for all those oracle instances.
Which means ServiceNow is unable to fetch the Model ID properly for these instances. I have gone through the Oracle DB on Unix pattern to identify the issue but I am unable to identify the issue on discovery logs.
Can you please suggest the steps to get this issue fixed.
Thank you
