The "Affected CI" is a mandatory attribute for closing an incident. If the Service Desk cannot find a suitable CI, they often use a generic or dummy CI to map incidents and close them. The generic CI is named 'Application' and lacks ownership and sup...
Team,I am creating database view for two tables. cmdb_ci_hardware & Problem records with left join. It should show for how many CIs problem was raised plus rest of CIs (with no any problem ticket raise) But its not showing any records.
I need to create a flag or choice as "Special Project" or a new ui action on the main incident table which could perform limited number of actions on that item. And once clicked on that new 'Special Project' button it launches a new 'Special Project...
Hi all,We are moving forward configuring and populating our CMDB. However today we came up with a question in the controls that we must have entering data into the CMDB.First thing is that we have interations that autopopulate some classes in the CMD...
Discovery plugin could not be activated on PDI in Washington Version when tried to install from Developer site.Please suggest.
Hi, How to add Incident, Problem, Change detail tabs in related list of a CI?Screenshot has been attached for more details. Thanks in advance.Screenshot: Regards,Dusmanta
Is anyone tracking operating hours for a location (cmn_location) record? If so, how did you go about it?
Hello,We are starting with CMDB project in a new Washington instance, where we will populate physical and logical and conceptual CIs. I am looking for guidance on which fields to use to track the status of a CI/Asset?Should I use the old fields - ins...
Dear experts, What is the "before load" logic to ensure data quality in CMDB. I read this in NowCreate. It says: If you have already implemented it within your organization, consider starting with a stabilized CMDB. Re-architect existing integr...
Hello ServiceNow Community,I am looking for guidance on which modules I need to enable in order to use the endpoint /api/now/table/cmdb_ci_computer for all CRUD operations (POST, GET, DELETE, etc.).My goal is to keep the module count to a minimum to ...
At the company where I work, when changing the priority of an incident, a new SLA line is created. However, for contractual purposes, I need to know the REAL SLA by summing all SLA lines from my team if the incident has been closed by us. When search...
Hi Can someone explain the use case for the settings 'CI's' and 'IP's' on Port Probe configurations?We are using the tls_ssl_certs Port Probe to populate the certificate management module. In use this will discover certificates that are hosted on CI'...
In working with our Asset Management Team, they've brought up a request to add a new Substate for Retired VMs/Cloud PCs. "Disposed" was proposed, but feedback received stated that Disposed didn't properly reflect a virtual workstation, and something ...
In Archive rule, why 'Retain references' field is read only once checked and saved? Why so? The same is mentioned in docs also. But I can uncheck from list view. Is there any impact if I uncheck in list view? If no, still wondering why its happening ...
Looking to know how to write the code/rule for the following: Need to order is a formula field that describes the need to order Assets to the maximum level once they have dropped below the min. Scenario 1:“Min” = 5, “Max” = 10, “quantity in stock” =...
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