Interview Question - When a CI become an Asset?

[NehaSNOW]

Hi Members,

One interviewer has asked me that 10 CIs got discovered then what is the process to make 4 CIs out of 10 an Asset? That is, 4 CIs out of 10 discovered CIs should become Assets.

Please advice.

Thanks,

Neha

[Dr Atul G- LNG]

Hi @NehaSNOW 

A CI becomes, or more accurately, generates a record in the Asset table when:

• The CI belongs to a class defined in the Hardware Class table.
• The CI contains essential fields, such as Manufacturer, Model, and other mandatory details.

This video will provide a clearer picture of the process.

https://youtu.be/GGI19-XLXE4

[NehaSNOW]

Thanks @Dr Atul G- LNG 

But what about the non-Hardware CIs? What is the process of making them Asset?

[Dr Atul G- LNG]

Hi @NehaSNOW 

OOTB SN covers only hardware classes and that not all, few are there, for SW or non hardware better use the SAM module. or need to build full logic which is not a recommend way.

[Ashok Sasidhara]

There is a business rule 'named 'Create Asset on Insert' which controls the overall asset creation behavior. In the following thread, I have explained about how to control asset creation at the model and model category levels.

https://www.servicenow.com/community/ham-forum/re-create-assets-from-existing-cis/m-p/2715074

Ideally the business rule should be left untouched and the controlling should be done at either the model category or model level. So it is important to first understand the model categories which the organization wants to manage as assets. Then under those model categories, find out the relevant models which needs to be managed as assets (As there may be models which are not authorized for use in the organization which can be excluded from asset management)