CMDB - Model ID Field
Hi, When CI's are created manually, the Model ID field is set to "Unknown" and sometimes its set to some other values. Which script/code sets the Model ID field on CI when created manually?
Forum Posts
Problem additional field physicalMemoryInBytes from Intune with Service Graph Connector
Dear Community, I trust that you are doing well, We have done an integration Service Now > Intune with Service Graph Connector, everything is working fine but we need additionals properties / attributes like Jointype, and others and especially physic...
Resolved! List collector has empty pick list until user enters a character in the "available" filter box.
I have a catalog form with a list collector variable which points to cmdb_ci_server. The list collector also has a dynamic filter which filters the list of servers for the pick list in the left pane of the list collector. My problem is that the l...
How to import CI relationship from excel to Servicenow CMDB
Hi Team, We are trying to import data from excel to ServiceNow using Integration HUB ETL.Our excel data has Parent-Child relationships in excel.Example- Equipment-->Slot-->Card-->PortMulti level relationship. How can we import data along with relatio...
Discovery of a TLS Certificate in Windows Server not found
Hello, As of today, I've been running Certificate Discovery for some months and already more than 2,500 Certificates are in our CMDB. Now I'm interested in discovering one Certificate in a Windows Server that expired last month and gave us issues, a...
Resolved! Need to create worknotes field in custom table which should show like same in incident table
HI Team, There is a requirement to create a work notes field in a custom table which is not extending the Task table. Any notes added to the work notes should show the user name and timestamp below as shown in activities in Incident
Service configuration Item association table relationship
Hi Everyone, Hope you are doing well. When I removed mainframe CI from application service map usually it removes the relationship from Service configuration Item association table but it is still showing the relationship in Service configuration Ite...
Resolved! Duplicate CI remediation in bulk
Hello,Just wondering if there is a way to do a bulk remediation of CI's?We have identified the issue and have resolved the cause of the duplicates so wondering if there might be a way of remediating more than 1 at a time.thanks,Danelle
Running Processes absent attribute
What does the absent attribute in the cmdb_running_process table mean? How is it set, and what does it mean when a running process is absent? I wasn't able to find anything on the servicenow support or docs websites.
Resolved! Assets to be included in CMDB.
While assets such as mouse, keyboards, etc; i.e. consumables that are not included in the CMDB, 1) are monitors considered as consumables also? 2) Do you track consumables within the Asset Mgt DB? 3) For Personal Computers (Laptops, desktops, table...
Need clarity on connection and credentials
I want to know the specific circumstances when: You should create a credential alias.You should create a connection and credential alias. My understanding is that the connection and credential alias are used to integrate your instance with the third-...
Related Items Downstream and Upstream CI Relationship Supression
Is there a method to hide or remove items in the Related Items downstream/upstream view of a CI? For example, I have a Business Service class that Depends on a Server but, that server operational state is "Retired", How do I get that removed from the...
Resolved! Upload font files without using the attachment table?
I am trying to get access to newer versions of the Font Awesome Icon fonts from within my instance. I already have this working by using the attachment table and referencing the font files from the attachment table in the stylesheet for my servic...
role required for read only access for cmdb_ci_server table for api user
what would be best role to provide read only access for cmdb_ci_server table for api user ?
ITOM License
Hi Team, Good day! In our instance we purchased only 1200 ITOM license but we utilized 1700 license. We need to minimize it.So, I have been change the state as "Operational status" and "Installed" as "retired".If this will reduce the ITOM license, or...