create cmdb health dashboard
CMDB health dashboard is activated and need to be set for different class in detail please provide the steps to configure the 3c rule on fields
Forum Posts
How to apply multiple filters for a single report?
I need a report with multiple filters..In incident table I need a report, and I need to provide three filter options..1st one.. Assignment group... If user selected this condition, then report needs to get filter the records with "assignment group" a...
Resolved! Clear out Discovery Errors?
Working in an environment that has not been maintained over time. The error logs were never addressed since implementation 5+ years ago. Work has been done to improve the CMDB, however there are currently over 1 million Discovery errors in the Discov...
Service Graph Connector for Infoblox
I implemented the SGC for Infoblox in our sandbox. It connects to infoblox successfully but the executions just hang and have been sitting in loading state since yesterday. Wondering if anyone else was successful in setting this up or understand what...
CMDB- Service Accounts as CI
Hi, We were looking to create Service accounts in Servers as an individual CI and map the accounts to the Server as a relationship. Is this feasible with the OOB feature with ServiceNow or its a customization
Service Mapping without ITOM Discovery?
Is it possible to use Service Mapping, but without using ITOM as discovery tool - instead use other discovery tools?
How do I create an incident from error logging from an import
We have an import that runs daily on a file with all existing workstations. In the onBefore transform script an error is logged if a new workstation is found that can't be coalesced to an existing record. After the import I want to have an incident w...
How to deal with related CIs when retiring a CI?
Hi, I have a few questions regarding retiring related CIs; regardless whether the process is manual or automated. As an example, I have an IP Switch that has been retired/decommissioned. We have set the Operational status to Non-operational and Statu...
Create CI Template for
Ci's creation and gathering template for the CMDB Project.
CMDB_CI table database view
Hi, I am trying to build database view between "cmdb_ci" table with "cmdb_ci_business_app", "cmdb_ci_desktop_software", "cmdb_rel_ci", "cmdb_ci_server" I am stuck with what needs to be the where clause condition. I don't have exposure to CMDB tables ...
Resolved! SCCM SGC not consistently updating to the target record
Hello!Continuing to work on our SCCM SGC integration, we have run into an issue with the Computer Identity data source where we run a full load (have limited the SQL statement down to one record), transform that load using the robust transformer, and...
Set location of discovered CI based on IP address
Hi, Is there a way to automatically set the location of a discovered CI based on the IP address of the CI? I guess I would need a table which maps IP ranges to locations but not sure if that is the best way to do this.
Resolved! CMDB IRE suggetion
Hi Community I need help regarding an IRE decision making. As we know the serial number is taken as Unique values for all classes in CMDB, but I have a requirement from my client asking me to change "Name' as highest priority, which is previously "20...
Resolved! Performance Analytics - Incident Management Dashboard no data
Need to learn on how to populate the data just as they have in the following article:Incident Management Dashboard (servicenow.com)Can someone please provide steps on how to perform this currently learning Performance Analytics and have installed the...
Overriding the staleness rule, CI should change the status from retired/Non-operational to Installed
Hello Experts, We have made an integration with the help of Service Graph connector. All the devices that are active at 3rd party tool(SCCM, JAMF, Armis, SolarWinds etc.) are successfully coming into respective classes in CMDB, when the scheduled job...