IRE Identifier Entries

[Anton15]

Hi

I'm not sure if this is the right forum, but here's my question...

When a computer has been identified by the IRE, does the IRE log the 'identifier entry' used to identify the computer? If so, where is it logged?

Many thanks

[Community Alums]

Hi @Anton15 ,

Refer to this KB:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750382

[Ahmed Drar]

@Anton15   - you might find logs you are looking for by Navigate to 

• Configuration > Identification/Reconciliation > Identification Logs

I hope this helps.

Ahmed

Please mark my answer as Correct / Helpful based on the Impact

Community Rising Star 2023

[Anton15]

Hi

Thanks for the reply, but no records are displayed ...

[CMDB Whisperer]

Please see https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793220 for guidance in debugging IRE including how to use the identification log files.