Recently we have installed the ServiceGraph connector for SolarWinds in one of our client environments and retrieved the Orion Data to the ServiceNow CMDB instance. We have used default data sources and added 2 customer fields to current data sources...
With increasingly complex and dynamic IT environments, the classic approach to Discovery, which relies on probes and sensors, is undergoing change. ServiceNow has launched Pattern Operations, a new and improved approach to exploring your Configuratio...
In the current intricate IT environment, the task of having a correct and current Configuration Management Database (CMDB) is a challenge of monumental proportions. ServiceNow Discovery is the engine that drives the IT Operations Management (ITOM) an...
Hello,I am looking for a report or a tool wich could produce the following report for any given table :Quantity of records in the tableFor each field in the table :- Quantity of distinct values- If the field has less than 11 distinct values, list of ...
Pls let us know Why active install is false on the lastest SW version, where the old versions show as active install is true. Why active install is false on the lastest SW version, where the old versions show as active install is true.
Hello, Has anyone managed to discover Dell Elastic Cloud Storage? I have been trying SNMP but that doesn't seem to be working. Please advise. Thanks!
Rapid7 InsightVM CMDB Integration is currently qualified only up to Yokahama. Does anyone know Rapid7's plans to release it for Zurich? I've asked our internal Rapid7 team to post this question to Rapid7, also.
Hello. I am newer to the ServiceNow administration, so please bear with me. I have been trying to use the CMDB Data Manager to configure the retirement of CIs and also dependent CIs. All of the plug-ins that I have read are needed were already previo...
Has anyone out there leveraged the CMDB to track specific PC Backups? We have a couple business cases where we need to track a specific backup of a physical or virtual PC (not a server). These backups need to be held and secured until such time as t...
Hi,I am facing a possible issue in the use of Hardware status and Substatus versus Install status. Following the documentation Hardware status and Substatus should be used on CI-classes that contain hardware CI's while Install status should be used i...
Hi All,Our CMDB health results flagged our stacked switches because the IP Address field was blank. Discovery found the entire stack, created CIs for the primary and each secondary, and created all the relationships. However, the secondaries don't al...
Hi All,We have introduced a new attribute in the cmdb_sync_queue table with a decimal data type. However, the sorting (A–Z, Z–A) does not seem to be working for this custom field.Could you please help us check this issue?Thank you.
IntroductionThe rapidly changing environment that digital transformation has become has seen organizations consistently look to improve the delivery and management of services within their organization. The ServiceNow Common Service Data Model, or CS...
Building a Trusted and Reliable CMDB in ServiceNowIn today’s digital enterprise, the CMDB is not just a technical database — it is a strategic foundation for IT operations. Incident routing, change risk analysis, impact assessment, service mapping, a...
Please let us now how frequently Agent Client Collector is collecting data? We have successfully installed ACC in Dev instance. We could not find any scheduled job running to collect data, but still data collection is happening. how to change the fre...