Hi everyone I have a workflow (for change requests) that needs to have an IF condition that is triggered by the operating system of the server chosen as Configuration Item (cmdb_ci) on the change form. For instance, it should evaluate to TRUE if the ...
Need to know which script is triggering this event - cmdbdatamanager.tasks.created.
Hello All, Can someone guide me How to get data from 3rd party tool to ServiceNow CMDB tables using multiple sources such as clavister, Tritone, IWG network, Cloud, Titan, Meraki etc.
Hi, I am using Service Graph Connector for Microsoft Azure to discover tags on the service accounts. But when the tags are deleted in cloud from service accounts, shall the tag record present in cmdb_key_value table should also get deleted? is it pos...
HiI have a SLA created at sc_req_item table. start condition is request state=open and no other filters. However, the SLA is only attaching to certain catalog items and not others? Why?
HiI have a SLA created at sc_req_item table. start condition is request state=open and no other filters. However, the SLA is only attaching to certain catalog items and not others? Why?
Hi All Wanted to check if anyone have worked on or used 'Password Reset Integration for Microsoft Active Directory' plugin.I have installed the plugin on my instance, but not sure of how to navigate to make this work.My use case is to create a catalo...
Hi all,I just finished mapping the legacy life cycle field (which is operational status) to the life cycle stage and life cycle stage status via the life cycle mapping table. I activated the system property (csdm.lifecycle.migration.activated) syncin...
Hi all,what is the relationship type we can use for creating between cmdb_ci_api and cmdb_ci_api_component
In the CMDB:I am tasked with combining fields - name + u_instance = u_display_name, however I can see in the xml that there is an OOB instance_name field - which isn't being populated.How would I have this "instance_name" field populated, so I can th...
i am getting this error message in the change request, not for all the time but some time here and there. And i observed it is coming most of the times at Access state only.I have attached the screenshot of the error message, please have a look on it...
Hello Everyone,Does any one have MIB files of KEMP ( One4Net) Load Balancer. If you have please share it across. Thanks in advance!!
Instead of multiple CIs for an application or software installed on a laptop with different versions of it can we have single CI with latest version of that application. what are the steps to implement it
Hi everyone, I'm facing an issue where firewalls cannot be selected when submitting a change request. No matter what category I choose—whether it's "Hardware," "Network," or "Telecom"—the firewalls are not listed as an option. I have verified that th...
Hi all, We are considering using ACC for Server discovery. What is the design consideration that we need to factor in? Below are the few points that I can think of: Do we need load balancers?Polling frequency and schedule to not overwhelm the MID ser...
