Is software removed from configuration items

Steven Barber
Tera Contributor

‎05-03-2024 08:02 AM

Hello all,

 

We are using SAM Pro for our software.

If software no longer exists on a server, is it removed from the CI's form?
If it isn't removed, how do you know what software is still on that server and what software isn't?

I'm looking at the related links software installations tab.

 

Thanks in advance 

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Pratiksha
Mega Sage
Mega Sage

‎05-03-2024 09:36 AM

Are you discovering the devices using ServiceNow discovery?

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Steven Barber
Tera Contributor
In response to Pratiksha

‎05-06-2024 03:03 AM

I am using ServiceNow discovery for the servers and SCCM for the computers.

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Pratiksha
Mega Sage
Mega Sage

‎05-06-2024 04:23 AM - edited ‎05-06-2024 04:36 AM

Check this out : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859817

As part of your SCCM integration, it will remove any uninstalled software from your CMDB.   If you look at your SCCM Integration, it is the data source called "SCCM 2012 v2 Removed Software" or "SCCM 2012 v2 Removed Software (AI)" if you have Asset Intellagace turn on.

 

Once the SW Install is removed from your SW install table in the CMDB and the next time Reconciliation runs the Allocations available will be updated automatically. 

 

Link to the Data SCCM Data sources doc:  https://docs.servicenow.com/bundle/newyork-platform-administration/page/integrate/cmdb/reference/how...

It is showing the process. 

 

Mark it Helpful and Accept Solution !! If this helps you to understand.

 

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