Is there a CMDB class that could be used to manage phone numbers?

[Chad Markle]

I'm trying to determine if I could use ServiceNow to help manage the hundreds of toll free phone numbers (and possibly DIDs) that we use in our business.  I'm looking for a way to track what phone numbers we have, who the carrier is, what client/use the phone number is for and any changes requested associated with a phone number (time of day routing, messaging, etc.)  Is anyone aware of anything in the platform that could support this?

Thanks!

[CMDB Whisperer]

I would use Communication Device (cmdb_ci_comm).  Possibly relabel it as needed since it not a "device" per se.  But this class does not extend Hardware.  It ultimately is there to provide the ability to track any communication device, so you can (and I have) use it for this very purpose.  Vendor in this case would be the "carrier" and Schedule attribute, Description and other core attributes could be used to help track it.  Of course you could also subclass this class and/or add more custom attributes, but bottom line IMO this class is aligned well enough with your intended use.