Mandatory field in CMDB

Rajesh77
Tera Contributor

‎01-08-2025 12:30 AM

Hi Team

I want some fields to be mandatory while creating CI/Server, when we create a new Server we have lots of field in that i want to make some fields mandatory, can you suggest me on this 

 

Rajesh77_1-1736324975577.png

Regards

Rajesh N

 

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-08-2025 12:31 AM

HI @Rajesh77 

 

You can use the UI policy to make it mandatory which is low code /no code.

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-08-2025 12:32 AM

https://youtu.be/fL50dcZIIkA

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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CSA Admin Batch15 | Day 34 | UI Policy - Client Script Overview #Shorts #Short
CSA Admin Batch15 | Day 34 | UI Policy - Client Script Overview #Shorts #Short
youtu.be/fL50dcZIIkA
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality
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ramona
Tera Contributor

‎01-10-2025 06:49 AM

It is not recommended to define attributes as mandatory fields for CI data. CI attributes should rather be defined as recommended fields.
For manual input, UI policies can be used for support.

 

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Ashok Sasidhara
Tera Sage
Tera Sage

‎01-13-2025 04:04 AM

Ideally only 1 or 2 attributes which are typically unique and expected to be populated for all the records in a CI class should be kept as mandatory (or Required fields). E.g. Serial Number or Name for some CI classes.

You can keep more number of fields as 'Recommended fields'. This can be defined from CI class manager by going to the 'Health>Completeness' tab in each relevant CI class.

 

Check the following thread for some guidelines about Required fields:

https://www.servicenow.com/community/cmdb-forum/is-there-any-doc-about-the-required-fields-that-each...

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