need field setting while clicking on reference icon

suresh kaliappa
Tera Expert

‎08-02-2024 04:25 AM

Hi All , i was asked to set fields by order when user clicks on reference icon. 

 

Ex. let us say when user clicks on affected ci field lookup icon in incident table and when user click  on look up icon. IT pop up a new window and show list of cmdb_ci records. In that over header they where asked to display the fields like they needed. So is it possible to display? If yes , then please help me with the steps. 

 

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4 REPLIES 4

SteveMacWWT
Kilo Sage

‎08-03-2024 07:26 AM

Check out the first reply on this community post. I think it had what you need along with a caveat that this will impact every place that has a reference to cmdb_ci. 

 

https://www.servicenow.com/community/itsm-forum/display-desired-field-columns-in-reference-field/m-p...

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Sumanth16
Kilo Patron

‎08-03-2024 11:45 AM - edited ‎08-03-2024 11:47 AM

Hi @suresh kaliappa ,

 

Here you got two use cases,

 

1) The columns you would like to see in the pop-up list view when you click on the magnifying glass.

2) When you type any text, the columns visible in the suggestions

 

If your use case is 1: Click the reference field "Magnification" icon to open the list pop-up view. Now click the configure menu of any one of the visible column on the column header and navigate to Configure>List Configure. Select the fields to be appeared in the list view and there order and save the configuration.

 

If you are looking for 2: Go to the dictionary of the field and look for the attributes field. If you can't find it, click on the Advanced Related link button and the attributes field will be visible. Now paste the below text in the attributes "ref_Ac_columns=user_name;email;hirerachy"

 

If there is any existing attribute put a comma ", " and then paste the above text and save.

 

Please mark my response as helpful if it solved your issue

 

Thanks & Regards,
Sumanth Meda

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suresh kaliappa
Tera Expert
In response to Sumanth16

‎08-05-2024 02:23 AM

Hi sumanth , thank you for your response. it was really useful. but the important thing here was the list layout should be applicable only to this particular table. so is there any chance like that to do. 

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