Need to create worknotes field in custom table which should show like same in incident table

[Community Alums]

HI Team,

There is a requirement to create a work notes field in a custom table which is not extending the Task table. Any notes added to the work notes should show the user name and timestamp below as shown in activities in Incident

[Sandeep Rajput · Accepted solution]

@Community Alums You need to add a Journal type field on your custom table 

This how the field looks on the form along with the activity stream.

For more information please refer to https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/field-administration/concept/c_JournalFields.html

[Chinmay Tawade1]

The work Notes(u_work_notes) field you have created is global field right?
what if we want the field in scoped app? I have tried creating Journal Field into scope but it doesn't seems to be working.

Is there a need to create scoped activities formatter for it. I have also created scoped formatter but still no luck.

[Community Alums]

You need to create Field Type as Journal Input and not Journal then add Activities Filtered below it from the form layout.

[Rahul Kumar17]

Hi,

To create a work notes field in a custom table that shows the user name and timestamp, you can follow these steps:

1. Create a new field: Navigate to the "Dictionary" module and create a new field in your custom table. Select "Journal" as the field type.

2. Configure the field properties: In the field properties, set the "Type" to "Work notes", and set the "Display" to "Journal".

3. Configure the journal field properties: Scroll down to the "Journal" section of the field properties and set the "Entry Type" to "Work notes".

4. Set the formatting: In the "Display Options" section, select "Show" for "User name" and "Timestamp".

5. Configure the security: Set the appropriate read and write security for the field based on your requirements.

6. Test the field: Create a test record in your custom table and add some work notes to the journal field. Verify that the user name and timestamp are displayed correctly.

By following these steps, you can create a work notes field in your custom table that shows the user name and timestamp for each entry, similar to the activities in Incident.

Thanks,

Rahul Kumar