No option to create child service offering after creating a business service on cmdb_ci_ service

[jKengere]

[danmjunqueira]

In ServiceNow, if you're unable to create a child Service Offering after creating a Business Service (cmdb_ci_service), here are the most common reasons and solutions:

1. Check Related Lists Configuration
Ensure the Service Offerings related list is visible on the Business Service form.

Go to the Business Service record (cmdb_ci_service).

Click the gear icon (form layout) > Related Lists.

Make sure Service Offerings [service_offering] is added.

Save and reload the form — the related list should now show up with an option to create.

2. Verify Table Relationships
The service_offering table has a reference field named service pointing to cmdb_ci_service. This allows you to create a child offering linked to the business service.

If the reference is missing or not functioning:

Navigate to System Definition > Dictionary.

Search for: Table: service_offering, Column name: service.

Confirm that it references cmdb_ci_service.

3. Security Restrictions
Make sure your role has create permissions on service_offering.

Check if your role includes itil, admin, or a custom role with CRUD on service_offering.

You can also verify if there’s an ACL preventing creation.

4. UI Action Might Be Missing or Hidden
If the "New" button or action is not appearing:

Check if the UI Action for creating a new service offering is active.

If you're using a Workspace or UI Builder, verify that the form or component allows child creation.

5. Scoped App Restrictions
If you're working in a scoped app, ensure:

The cmdb_ci_service and service_offering tables are accessible from that scope.

Your app has the correct cross-scope privileges.

Create via List View
You can manually create a service offering by:

Navigating to Service Portfolio > Service Offerings.

Click New.

Set the Service field to your existing business service.

Fill in the offering details and save.

[AndersBGS]

Hi @jKengere 

What do you mean by no option? You have no related list? You doesn’t have the patent fields available on service offering? When utilizing service builder you don’t see the option? 

please provide some additional information, as there are several ways to create services and service offering and do the relation.

[jKengere]

@AndersBGS I was on the developer instance instead of the now learning instance

[Vishal Jaswal · Accepted solution]

Hello @jKengere 
If you search "Service Offerings" in filter navigator, then you will find it under "Service Portfolio Management" module and "Service Offerings" table name is "service_offering".

So, try switching the view of the Business Service (cmdb_ci_service_business) to Service Portfolio and then scroll down to Offerings tab to click New and you will notice that you will be taken to Service Offering table with parent field auto populated with your Business Service name.