Notifying teams when Changes are logged against a Configuration Item

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Steven Morse
Tera Contributor

‎05-01-2024 06:28 AM

What is the best approach to notify a team when  any changes has been logged against a group of CIs?

 

The team in question does not provide any support or approval for the CIs but needs to be made away when any of the Configuration Items are included as an affected CI in a change. 

 

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SteveMacWWT
Kilo Sage

‎05-02-2024 08:23 AM

@Steven Morse Look into the 'Subscribe' functionality on CIs. 

 

SteveMacWWT_0-1714663335601.png

 

 

There is a KB article about how this works. You'll likely want to automate in some way the subscription to the CIs but I think it'll get you where you want to go. 

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Dr Atul G- LNG
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Tera Patron

‎05-01-2024 07:06 AM

Hi @Steven Morse 

 

The first point, how the system wil not that any support required or not fromCI group? 

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Dr. Atul G. - Learn N Grow Together
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Steven Morse
Tera Contributor
In response to Dr Atul G- LNG

‎05-01-2024 07:10 AM

Im sorry i dont understand

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Dr Atul G- LNG
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Tera Patron
In response to Steven Morse

‎05-01-2024 07:13 AM

Hi @Steven Morse 

 

Sorry My bad. 😞

 

 

What is the best approach to notify a team when  any changes has been logged against a group of CIs?

Atul: We can create the email notifications. 

 

The team in question does not provide any support or approval for the CIs but needs to be made away when any of the Configuration Items are included as an affected CI in a change. 

Atul: My question was, how as  user by seeing the change I can CI x/Y /Z are not participating in this change approval? Which means we need some flag to excluded these CI and Group to notify separately.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Steven Morse
Tera Contributor
In response to Dr Atul G- LNG

‎05-01-2024 07:17 AM

Im still not entirely clear what you are asking. 

 

The team who needs to be notified is not involved in change approval for these CIs. So the notification would need to be separate from change approval 

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