Notifying teams when Changes are logged against a Configuration Item

[Steven Morse]

What is the best approach to notify a team when  any changes has been logged against a group of CIs?

The team in question does not provide any support or approval for the CIs but needs to be made away when any of the Configuration Items are included as an affected CI in a change. 

[SteveMacWWT · Accepted solution]

@Steven Morse Look into the 'Subscribe' functionality on CIs. 

There is a KB article about how this works. You'll likely want to automate in some way the subscription to the CIs but I think it'll get you where you want to go.