order guide,catalog item
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08-05-2024 11:03 PM
I have created a order guide in that i have 2 catalog item
create new
update
in the both form all field are same
example: If i created a record test123(which is mapped to (cmdb_ci_service_discovered)
and i want to update that record test 123 in that only only few field i want to change other should remain same this is happening to me but
The problem is in (cmdb_ci_service_discovered) table the ownedBy field is sys_user
but in the form we need user change approval group
in update form the owned by field to sys_user_grmember and in filter i have given group is change approval group
but when i fill update form if i need to update owned by its getting updated but if i don't need to update owned by and update other field at that time owned by field is empty so it is updating as empty in the record also
below i have attachments
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08-06-2024 01:28 AM - edited 08-06-2024 01:37 AM
Hello @TEJAS ,
You can try this by adding script logic in such a way that, you can check if the update form provides a value for required fields(for each field) using "if " condition. if yes then use the value from the update form else no change (Blank block).
Thank you!!
Dnyaneshwaree Satpute
Tera Guru