order guide,catalog item

TEJAS
Tera Contributor

I have created a order guide in that i have 2 catalog item
create new 
update 
in the both form all field are same 
example: If i created a record test123(which is mapped to (cmdb_ci_service_discovered)
and i want to update that record test 123 in that only only few field i want to change other should remain same this is happening to me but 
The problem is in (cmdb_ci_service_discovered) table the ownedBy field is sys_user
but in the form we need user change approval group 
in update form the owned by field to sys_user_grmember and in filter i have given group is change approval group

but when i fill update form if i need to update owned by its getting updated but if i don't need to update owned by and update other field at that time owned by field is empty so it is updating as empty in the record also 
below i have attachments

TEJAS_0-1722924164379.png

 

TEJAS_1-1722924218707.png

 

1 REPLY 1

Dnyaneshwaree
Mega Sage

Hello @TEJAS  ,

You can try this by adding script logic in such a way that, you can check if the update form provides a value for required fields(for each field) using "if " condition. if yes then use the value from the update form else  no change (Blank block).


Please accept my solution if it works for you and thumps up to mark it as helpful.
Thank you!!

Dnyaneshwaree Satpute
Tera Guru