Percentage of total Critical/Major Incidents out of total created incidents
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‎06-29-2025 11:56 AM
How we can get Percentage of total Critical/Major Incidents out of total created incidents via Report designer?
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‎06-29-2025 12:49 PM
Hi @Piyush Dwivedi ,
Use "Show percentage" option in chart settings
or
Use a Scripted Report or PA Widget
(Number of Critical/Major Incidents / Total Incidents) * 100
Please mark Correct if this solves your query, and Helpful if you found the response valuable
Chandan
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‎06-29-2025 01:10 PM
if you only have the report designer available and not performance analytics, the it’s quite difficult, as there is no calculation possibility. If you instead have performance analytics as part of your subscription, then it’s just a formula indicator to do the calculation .
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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‎06-29-2025 02:50 PM
This requires some calculation, and it's not straightforward. I tried something in the PDI and found that percentage indicators are available on the MI report.
You can refer to those indicators and build your own custom indicator based on them.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎06-29-2025 09:29 PM
Hello @Dr Atul G- LNG
Thanks for response, I don't have PA subscription.
Is it possible via Databox to capture percentage of total Critical/Major Incidents out of total created incidents?
If yes, how it is, pls guide.