servicenow cmdb health dashboard value showing .ank for some users

[Tadz]

Hi Everyone,

Does anyone encounter this issue?

servicenow cmdb health dashboard value showing ".ank" for some users?

Already checked roles and preferences but no luck. And looks like the dashboard is configured in UI Builder.

Thanks,

Tads

[Dr Atul G- LNG]

Hi @Tadz 

Not 100% sure, try to repair the CMDB and UI builder plugin once.

[Tadz]

Hi @Dr Atul G- LNG , thanks for your response I tried repairing the plugin for cmdb workspace as the dashboard is part of that application. However it is saying "unable to repair plugin".

[Dr Atul G- LNG]

Hi @Tadz 

Try sych the plugin first and then try to repair it? if still issue, log a now support case.

[Tadz]

Hi @Dr Atul G- LNG , I did some trial and error.
1. Created a dummy user - copied same groups/roles (issue not replicated)

2. Duplicated the user - tried to remove the group/roles 1 by 1. (issue replicated)

3. compared dummy user and duplicated user and as per finding the "country code" field seems to cause the issue. 
3.1 when I try to remove the country code field the issue is fixed.

However I'm not sure why it fixed it for the specific user..