Principal Class via CI Class Manager

[ejayopiniano]

Hi,

I would like to ask if only "admin" role can setup the Principal Class via CI Class Manager?

Our CMDB Administrators have "sn_cmdb_admin" role and yes, they can access Ci Class Manager but upon accessing the Basic Info of a class to set the Principal Class, the form is grayed out.

Thanks,

[Bhuvan · Accepted solution]

@ejayopiniano 

You would need itil_admin or admin. Please refer below documentation link

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/configuration-managem...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@ejayopiniano 

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[M Iftikhar]

Hi @ejayopiniano ,

To edit the Principal class in CI Class Manager, the following roles are required:

• itil_admin and personalize_dictionary: for editing dictionary attributes.

• admin: full access by default.

That’s why sn_cmdb_admin alone can view but not update this field.

Docs:Create a CI class
Related: How to Set Principal Classes for ITSM 

Thanks & Regards, 
Muhammad Iftikhar 
 
If my response helped, please mark it as the accepted solution so others can benefit as well.