Problem with asset tag search

[Akshay Jadhav1]

When we search for this asset tag directly, no results are returned(There is no any space issue); however, when we search for the same asset with contains (*), the record is displayed. If we look at the discovery source of this record in the cmdb_ci table, we can see that it has a endpoint central , and this problem is not limited to this endpoint centeral discovery source but also others. Does anyone have an idea about this?

[SteveMacWWT]

The first thing I would do is look at the XML for the Asset and then check the 'asset_tag' field. Is there anything but the exact Asset tag between <asset_tag> & </asset_tag>?

<alm_hardware>
     <acquisition_method>1</acquisition_method>
     <asset_function/>
     <asset_tag>MYASSET01483</asset_tag>
     <assigned/>
     <assigned_to/>
     ....

[Yogita11_]

Hello Steve,

I have the same issue it contains space, the records are creating from the integrations. So could you please suggest what steps I need to take to solve this issue.

[SteveMacWWT]

My first step would be to go to the provider of the integration and ask them to sanitize the data before sending it over. 

If that can't be done, I'd suggest a couple of ideas depending on how it is integrated:

• Clean the data in the transform map before it gets processed. 
• A before insert / update BR that cleans the data.