Quick Links (sn_cmdb_ws_quick_links) deletion

[Lilly SharonK]

How to delete records on Quick Links from the table: sn_cmdb_ws_quick_links?
Delete Operation that we see on the List and form view doesn't work. 
Active field is also not working as expected (It doesn't switch from False state to True).
Kindly suggest.

[Ashok Sasidhara]

I checked the table on my PDI. On opening the form of any record, I could see a mandatory user field which is NOT populated OOB (screenshot attached). Once you fill it, you will be able to delete it from either the form or the list view. But this should be deleted only if there is a genuine business need to do so.

[Lilly SharonK]

Hello Ashok,
I provided all the mandatory information However, it doesn't allow me to delete it.

[Ashok Sasidhara]

Ok. Then it won't be the OOB behaviour as it is possible in PDI. Check whether any custom business rules are running on this table. If nothing could be found as the reason, raise a case with ServiceNow support.