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Installed software on VDI's in CMDB

We are working on integration with an endpoint management tool and customer wants to track VDI's and the software "installed" on them in CMDB. 1.If we want to bring VDI info into CMDB, would the appropriate class be cmdb_ci_vm_instance or cmdb_ci_vir...

Windows CI install status getting changed to 'Retired'

Hi All, when performed the Quick discovery - CI's (cmdb_ci_win_server ) are getting discovered successfully with 'Installed'. then after specific period of interval - It has been noticed that few of Windows CI are getting Retired after specific perio...

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Rohit7 by Tera Contributor
  • 1214 Views
  • 4 replies
  • 0 helpfuls

Service Mapping Errors - Tomcat

Hi All,   I'm currently attempting to map a number of Web based applications within the Application Services settings. On trying to map these, ServiceNow usually discovers the endpoint, finds there's a tomcat service behind it, and then provides the ...

Tom104 by Tera Expert
  • 728 Views
  • 1 replies
  • 0 helpfuls

How to customize the mapping for Service Graph Intune - Computer

Hi i´m trying to figure out how to edit the mapping of some of the fields that are in the Import set that is obtained from Intune. The OOTB setup work basicly as I want, but there are some fields that needs to be mapped to custom field. How can I cus...

Thomas5 by Tera Contributor
  • 1553 Views
  • 1 replies
  • 1 helpfuls

Best Practices for CI Import

You want to import the various types of CI output from external systems into ServiceNow in a single import. When using an import set, you canIs there a way to register CIs from a single Excel file output from an external system into multiple target t...

Daiki2 by Giga Contributor
  • 2140 Views
  • 6 replies
  • 2 helpfuls

Resolved! Create CI from asset using button

I have written a Ui action as -(new AssetandCI()).createCI(current); current.update(); action.setRedirectURL(current);" to create CI from asset record where CI  is empty but this is not working.Any tips?

Aastha_D by Giga Contributor
  • 918 Views
  • 2 replies
  • 0 helpfuls

Resolved! Assets from CIs : Display Name is blank on produced Asset Record

I recently setup a Model Category for a CI Class that's being imported via an integration. While assets are now successfully being created automatically, they lack any information linking them back to the original CI they were created to mirror. Is t...

Chris Roser by Giga Contributor
  • 820 Views
  • 1 replies
  • 0 helpfuls

CMDB Roles

Good morning,  I am very new to SN and need some advise/guidance please. I need to setup 2 roles : CMDB AdminCMDB Read-Only Reference link : https://community.servicenow.com/community?id=community_question&sys_id=62ea198ddbed089cf7fca851ca961965 When...

How to update ServiceNow CMDB from a Github repository?

I have a requirement wherein we are trying to update CMDB from Github repo.  I have thought of 2 ways 1. Using Integration hub Github spoke 2. Using Discovery I would like to request for help on how to proceed with this requirement. 

Resolved! How to understand CSDM?

Hello, I thought I had a basic knowledge of CSDM after reading ServiceNow's official documentation and watching the CSDM series on YouTube, but that's not true. I feel like I missed some basics or something. I do not understand these concepts. If som...

Sven Olsen by Tera Contributor
  • 1058 Views
  • 3 replies
  • 6 helpfuls

Resolved! SCCM Service graph connector Not pulling all data from SCCM db

Below are the list of Fields that are present in SCCM DB and We want these fields to be fetched in Servicenow and to be mapped in cmdb_Ci_computer/ asset tables..  Primary User, Recently logged on User, Last Activity, Last Logon Time, Virtual Machine...

Nidhi Priya by Kilo Contributor
  • 1954 Views
  • 4 replies
  • 0 helpfuls