reading email body from inbound email

[Deepika54]

hi experts,

An email will be coming to servicenow and inside that email's body , there will be data. i have to read that data and populate it inside a table in servicenow.Can anyone tell how to read the data from the emai's body.

[Mark C_]

Hey guys , I can't use the email.body_text to copy into the incident work notes because it is not complete.

If I use the email.body_html, how do you parse so I could get rid of the html tags and just copy the text?.

Background:

The incoming email can be previewed ok, but the body text only contains the footer/auto message.

[Anubhav24]

A quick solution to it is you can find the '<' '>' and replace the text between them with a space , to remove the html tags from email body

[nitinkatiya]

https://www.servicenow.com/community/itsm-articles/how-to-read-body-text-in-inbound-email-flow/ta-p/...

This could be useful.