Reconciliation rules for related records
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-29-2024 11:47 PM
I created reconciliation rules for cmdb_ci_server with below precedence.
Discovery : 100
SG-SCCM: 200
With these rules, update from Discovery is prioritized to SG-SCCM for the server table itself. However, I still want to control the precedence for related tables like cmdb_ci_network_adapter, cmdb_ci_storage_device, etc..
I understand that I can also create new rules for each related tables, but related records made by SG-SCCM are not identical with the ones made by Discovery, so I'm seeking for another solution to prevent update for related tables hopefully from the parent table's configuration.
Business Rules should be OK, but hope anyone tell me other good solutions because business rules seems decreasing transparency of the database behavior..
Thanks.
Gomi
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-30-2024 12:30 AM
Hello @Gomi,
Please find the below link and let me know whether it is helpful or not.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1064718
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999879
https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/configuration-management/...
Thanks
SP.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-29-2024 09:55 PM
Unfortunately I couldn't find good solution for my situation from your links, so I 'll try to control them by a script at this moment.
Thanks for your reply anyway!