Records not Updating for SG-SCCM import

[Neil Wallace]

Hi,

Been stuck for weeks trying to figure this out.

For the Out of the Box SG-SCCM Computer Identity import, new records are created fine - updates to records often fail with error:

Identification Reconciliation Engine(IRE) Processing errors->
1: Update failed with error: Error occured during commit.
: no thrown error

The payload is as follows:

identification_engine : logId:[a3d19e871bae] Input = {"items":[{"className":"cmdb_ci_computer","values":{"chassis_type":"Notebook","os":"Windows 11 Enterprise","os_domain":"nebula.xherts.nhs.uk","dns_domain":"nebula.xherts.nhs.uk","name":"150-L-32065","correlation_id":"5CG2282919","serial_number":"5CG2282919","assigned":"2023-11-16 13:10:04","model_id":"ce8f32d51bb13050d5c6748bd34bcb7c","manufacturer":"0ccb64761bbaecd0cb111028bd4bcb03","cpu_count":"1"},"lookup":[{"className":"cmdb_serial_number","values":{"valid":"true","serial_number":"5CG2282919","serial_number_type":"bios"},"internal_id":"5CG2282919||BIOS||16825553","sys_object_source_info":{"source_feed":"SG-SCCM Computer Identity","source_name":"SG-SCCM","source_native_key":"5CG2282919||BIOS||16825553"},"settings":{"updateWithoutDowngrade":"true"},"sys_ire_info":{},"display_values":{},"marker":"ebd19e87f5ae7550fefdd34c8c7dc0cd"},{"className":"cmdb_serial_number","values":{"valid":"true","serial_number":"5CG2282919","serial_number_type":"chassis"},"internal_id":"5CG2282919||CHASSIS||16825553","sys_object_source_info":{"source_feed":"SG-SCCM Computer Identity","source_name":"SG-SCCM","source_native_key":"5CG2282919||CHASSIS||16825553"},"settings":{"updateWithoutDowngrade":"true"},"sys_ire_info":{},"display_values":{},"marker":"2fd19e8793ae7550435089ad90812acd"},{"className":"cmdb_serial_number","values":{"valid":"true","serial_number":"5CG2282919","serial_number_type":"system"},"internal_id":"5CG2282919||SYSTEM||16825553","sys_object_source_info":{"source_feed":"SG-SCCM Computer Identity","source_name":"SG-SCCM","source_native_key":"5CG2282919||SYSTEM||16825553"},"settings":{"updateWithoutDowngrade":"true"},"sys_ire_info":{},"display_values":{},"marker":"6fd19e8755ae7550d4693a1d51e394cd"},{"className":"cmdb_serial_number","values":{"valid":"true","serial_number":"FCD599D2-2C24-4C95-BA00-467666C93A01","serial_number_type":"uuid"},"internal_id":"FCD599D2-2C24-4C95-BA00-467666C93A01||UUID||16825553","sys_object_source_info":{"source_feed":"SG-SCCM Computer Identity","source_name":"SG-SCCM","source_native_key":"FCD599D2-2C24-4C95-BA00-467666C93A01||UUID||16825553"},"settings":{"updateWithoutDowngrade":"true"},"sys_ire_info":{},"display_values":{},"marker":"afd19e8789ae755057b20e8630d205cd"}],"related":[{"className":"cmdb_key_value","values":{"key":"SG-SCCM"},"internal_id":"KEYVALUE||16825553","sys_object_source_info":{"source_feed":"SG-SCCM Computer Identity","source_name":"SG-SCCM","source_native_key":"KEYVALUE||16825553"},"settings":{"updateWithoutDowngrade":"true"},"sys_ire_info":{},"display_values":{},"marker":"efd19e87efae7550b2db3b3819d481cd"}],"sys_object_source_info":{"source_feed":"SG-SCCM Computer Identity","source_name":"SG-SCCM","source_native_key":"16825553"},"internal_id":"16825553","settings":{"updateWithoutDowngrade":"true"},"sys_ire_info":{}},{"className":"cmdb_ci_spkg","values":{"vendor":"Microsoft","name":"Windows 11 Enterprise","version":"10.0.22621","key":"Microsoft Windows 11 Enterprise_:::_10.0.22621"},"related":[{"className":"cmdb_software_instance","values":{"name":"Windows 11 Enterprise-150-L-32065"},"internal_id":"Microsoft Corporation_:::_Microsoft Windows 11 Enterprise_:::_10.0.22621|16825553","sys_object_source_info":{"source_feed":"SG-SCCM Computer Identity","source_name":"SG-SCCM","source_native_key":"Microsoft Corporation_:::_Microsoft Windows 11 Enterprise_:::_10.0.22621|16825553"},"settings":{"updateWithoutDowngrade":"true"},"sys_ire_info":{},"display_values":{},"marker":"63d19e874bae75502944d18a907d6dce"}],"sys_object_source_info":{"source_feed":"SG-SCCM Computer Identity","source_name":"SG-SCCM","source_native_key":"Microsoft Windows 11 Enterprise_:::_10.0.22621"},"internal_id":"Microsoft Windows 11 Enterprise_:::_10.0.22621","settings":{"updateWithoutDowngrade":"true"},"sys_ire_info":{}}],"referenceItems":[{"referenceField":"installed_on","referencedBy":"Microsoft Corporation_:::_Microsoft Windows 11 Enterprise_:::_10.0.22621|16825553","referenced":"16825553"}]}

When you try to do a full batch import from SCCM most will error with this if there is an update to be done.