Hello Community,
We've encountered an issue in our hardware asset management process that we need your expertise to resolve. Currently, whenever we add a new hardware asset such as a laptop or desktop, a Configuration Item (CI) is automatically created. However, there's a snag – the name assigned to these CIs is incorrect, leading to duplication and confusion in our system.
We need your help in identifying the mechanism responsible for this automation and devising a solution to ensure that the CI names generated are accurate. Our goal is to align the CI names with the Asset Tags in our asset database to streamline our inventory management process and eliminate duplicate entries.
Thanks,
Abirami
