Service Graph Connector for SCCM - Deleted disks from SCCM

[KRafi]

We have set up the service graph connector - SCCM integration to import comptuers, servers,network devices and disk information from SCCM.

However, disks are frequently getting removed from SCCM due to reasons after which the same disk is not getting removed/updated in ServiceNow.

This leads to wrong disk size calculation on a particular device.

Is there any out of the box/custom solution available to update the integration to remove/update status of deleted disks?

[Ashok Sasidhara]

Set up a staleness rule for disk class from CI class manager. The following URL has information on how to configure it:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

Set the 'Effective duration' by considering the frequency at which you are populating the disk data in CMDB. E.g. If it is updated weekly, may be you can put the effective duration as around 15 days. 

Then make use of CMDB data manager policies and flows to retire these stale CIs. The following URL has information about CMDB data manager:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

[KRafi]

Hi Ashok, Thanks for your reply!
Is the expectation then import all DISKS every time?Currently we have a setup to import them every day but based on delta objects using LAST RUN TIME (computer_key) and we might not get all the disk information in every day's import . So to setup a staleness rule,I believe, all the disks should be imported instead of delta changes. Is it correct understanding?