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Hi I have updated the CI Owner in cmdb table from A to B. Again it is updated to A. I have checked the History it is updated by Factory IT Altris. What could be the reason and how we can find which job is running in back-end.Thanks in Advance.
Hi Community, Wanted to know how a business service was related to Application Service or Server by Service Mapping or Manually, I dont have the option of Service Mapping as may not have the admin rights, so wanted to know how to find out if a Busine...
I want to know a simple step which can show me the required and recommended attributes for a CI class.
Hi CMDB health dashboards that is not reflecting the thresholds we defined in the CI Class Manager, What could be the reason?- Completeness should have Red color but it is showing Orange color on Dashboard.- Correctness should have Orange color but i...
Hi Team, In the CMDB Health Dashboard, under the Completeness scorecard, the "Recommended" section is showing an incomplete score. To resolve this, I removed all recommended fields from all classes and attempted to run the scheduled job. However, the...
HI, I need assistance with setting up a mechanism to trigger notifications for incidents raised outside of working hours. I've created a schedule in the cmn_schedule table with working hours set from 8 AM to 5 PM. I attempted to build a notification...
Dear All, Want your suggetions and expert comments on the below Scenario: My Tech Stack has a CMDB as a part of another applicaion and my organization does not want a duplicate CMDB inside ServiceNow.1. Is it possible to successfully run ServiceNow I...
HI, I'm trying to update the CI update process for OS migrations. We have a CI 'xyz' with OS A1. Now this CI is migrating to higher OS version OS A1.1. After the migration, the discovery is creating new CI with same CI name 'xyz' and same IP address ...
Hello all!trying to get the cmdb into shape, and i am currently having an issue with the CI_disk Class as you can see below, i have over 1k in disks that are "orphan", yet when i open the CI i can clearly see its linked to a computer, which is a vali...
Can some share me the any video related to ServiceNow- DocuSign Intergration document ?
I've set up a series of Service Graph Connectors which are currently pulling in a wide array of devices and network hardware into our CMDB. One question that came up was how would we decommission items which are no longer in use. I'm seeing the las...
In what conditions is each method preferred, and does agentless discovery generally provide good coverage of devices, considering that devices may be operational at varying times throughout the day?
Hi All, We are trying to discover MYSQL server and MariaDB servers in software installations (cmdb_sam_sw_install) related list in Linux server but we are unable to discover it via servicenow discovery. It has been noted that while some Linux servers...
Hi all, We have CI field in incident table but for one particular CI is not showing into our PROD, but its coming into DEV I have almost everything from Reference qualifier to Script include. all are the same as present in the DEV instanceAny suggest...
Hi Team, I uninstalled the plugin "CMDB and CSDM Data Foundation Dashboard", but now I'm unable to reinstall it as I can't find it in the plugin list. Could you please help? Thanks
