Hello,We are starting with CMDB project in a new Washington instance, where we will populate physical and logical and conceptual CIs. I am looking for guidance on which fields to use to track the status of a CI/Asset?Should I use the old fields - ins...
Dear experts, What is the "before load" logic to ensure data quality in CMDB. I read this in NowCreate. It says: If you have already implemented it within your organization, consider starting with a stabilized CMDB. Re-architect existing integr...
Hello ServiceNow Community,I am looking for guidance on which modules I need to enable in order to use the endpoint /api/now/table/cmdb_ci_computer for all CRUD operations (POST, GET, DELETE, etc.).My goal is to keep the module count to a minimum to ...
At the company where I work, when changing the priority of an incident, a new SLA line is created. However, for contractual purposes, I need to know the REAL SLA by summing all SLA lines from my team if the incident has been closed by us. When search...
Hi Can someone explain the use case for the settings 'CI's' and 'IP's' on Port Probe configurations?We are using the tls_ssl_certs Port Probe to populate the certificate management module. In use this will discover certificates that are hosted on CI'...
In working with our Asset Management Team, they've brought up a request to add a new Substate for Retired VMs/Cloud PCs. "Disposed" was proposed, but feedback received stated that Disposed didn't properly reflect a virtual workstation, and something ...
In Archive rule, why 'Retain references' field is read only once checked and saved? Why so? The same is mentioned in docs also. But I can uncheck from list view. Is there any impact if I uncheck in list view? If no, still wondering why its happening ...
Looking to know how to write the code/rule for the following: Need to order is a formula field that describes the need to order Assets to the maximum level once they have dropped below the min. Scenario 1:“Min” = 5, “Max” = 10, “quantity in stock” =...
I have noticed that a downstream relationship can suppress an upstream relationship with the same CI within the Upstream/Downstream view of a Business Service. The relationship types are different (Depends On::Used By) for the downstream and (Consum...
Hello All, I have a custom table X and it has 10 lakh records and the requirement is to create an API to pull all the records with field, value information in JSON format with fieldname as Key and field value as Value.I have created a Scripted Rest A...
I am referring to this doc - https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/id-detect-dup-ci.html I see there are 2 contradictory statements:1. During matching, the identification engine filt...
Is it possible to Import 3rd party data into CMDB using Flow Designer and that data should go through IRE engine?If yes, can you please share the steps/details. Thanks in advance!!!
Can you please tell me where some of you are classing your DNS Servers? I can imagine placing them into Server, Application Service, or a new class extending one of these - or a DNS Server class extending Infrastructure Service?
hi experts, An email will be coming to servicenow and inside that email's body , there will be data. i have to read that data and populate it inside a table in servicenow.Can anyone tell how to read the data from the emai's body.
Hi Team, We have a requirement to create CI for an existing asset for which no CI created. Could you please suggest that is it possible to create a ci for an existing asset, if yes could you please provide the steps to create it. Thanks in advance te...
