Service Operation Workspace.

monishasp · ‎02-18-2025

Hi,

I would like to add the "Assigned to your groups" option under the incident section in the Service Operation Workspace. This option is currently available in the Major Incident Management section, but I need it also to be available in the incident section in the default lists as well. Could you please assist with this?

Dr Atul G- LNG · ‎02-18-2025

Hi @monishasp

UX List Menu Configuration (sys_ux_list_menu_config table) is where you make changes. Make sure you are in the correct scope.

https://www.servicenow.com/community/csm-forum/how-to-add-new-list-in-configurable-workspace/m-p/386...

https://www.servicenow.com/community/next-experience-articles/service-operations-workspace-sow-list-...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎02-18-2025

Hi @monishasp

UX List Menu Configuration (sys_ux_list_menu_config table) is where you make changes. Make sure you are in the correct scope.

https://www.servicenow.com/community/csm-forum/how-to-add-new-list-in-configurable-workspace/m-p/386...

https://www.servicenow.com/community/next-experience-articles/service-operations-workspace-sow-list-...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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monishasp · ‎02-18-2025

Thank you !