Hi All, I do see the duplicate CIs when I checked the CMDB health dashboard. And also the completeness and correctness score is not 100%, we are getting the data into cmdb tables from multiple sources. Can anyone please help me on how to fix those is...
Hi All, We have 1000 configuration items don't have any related hardware records. I want to create a 1000 related hardware records at a time. For example: 1000 ci's (computer table cmdb_ci_computer) don't have assets. I want to create 1000 computer h...
Could the ITOM experts provide us best approach for service maps in the event of site failovers, site swaps, and disaster recovery scenarios. Currently, we see both the DR standby and the Operational CIs in the CMDB, however we would see a CI that ha...
We have our CMDB hosted on Remedy and we need to pull that data very often (every day) to ServiceNow using the integration. We receive around a million records in each file that we receive from Remedy and we are using the Import Sets and Transform Ma...
Hii Team, i want a script which can be help me fetching the name or sys_id of the linked service offering to the cmdb_ci_service table.as you can see in the screenshot. for fetching the name or sys_id of the service offering.
Hello All, We are having four discovery sources and we have configured the reconciliation rule as below on “Hardware” table:ACC-Visibility – Priority(100)ServiceNow - Priority(200)SG-Intune - Priority(300)SG-Rapid7 - Priority(400) But the issue is, w...
Hello All I am trying to configure multiple tenants for SGC - Crowdstrike. If I set up the 3 different credentials and duplicate the data sources and then link the data source connection field to appropriate connections will that work? Have any on...
Hi All, I am trying to write a script to update a list of specific CIs on the cmdb_ci_handheld_computing table whose support group field is currently empty but need to update it to 'Device Admin - Break Fix'. I below script runs but doesn't update t...
We have a requirement to stop SLA clock based on value in a date/time field. Value in that field is input by user - it is not captured based on any event on the Case. Is it possible, if yes then please suggest.
I am relatively new to ServiceNow and my issue is in the CMDB health widgets I have Data from Mar 26. I go to the dropdown box to adjust it and I cannot go beyond Mar 26. The calendar advances, but dates beyond Mar 26 are not highlighted.
Hi all , In alm_hardware table the form section "financial" tab is missing. but in sys_ui_section table the record exists. So could someone please help me what might be the actual cause of the issue.
Recently noticed when filling out change requests receiving the following email notification:Looking for the root cause on why the email is triggered.
I have encountered an issue with duplicate CI score calculation, causing it to be unable to complete the score. As a result, I noticed that the overall percentage is not available on the dashboard.I have validated the de duplication task and there a...
I am looking for information regarding the following 2 CMDB tables:1. cmdb_ci_cloud_resource (This has the display name 'Cloud resource' in the customer's instance which is the same as the display name of another table cmdb_ci_cmp_resource). 2. cmdb_...
We are planning to integrate Delinea (earlier called as Thycotic) Secret server with the ServiceNow Discovery tool. But as per the ServiceNow Product documentation it supports only CyberArk (currently) as Out of Box. SNOW Product Documentation Also ...