Forum Posts
Access CMDB data from on-prem application using jdbc
HelloWe have a requirement to query and read the data from CMDB tables which is hosted on cloud. External application which reads data from CMDB is hosted on-prem. The volume of queries to CMDB tables will be in high. What is the best way to fetch th...
I need to create 100 Computer CI from Excel upload via data source,but ci class is cmdb_ci
I have created a data source to create 100 hardware records, It is uploading all the fields correctly in the alm_hardware table except Configuration Item.All 100 computers model category is "Computer" when i create new hardware records via data sour...
last scanned date for SG-SCCM for Software - is it last time SCCM scanned software or computer ?
Hi Everyone, What does "last scanned" attribute stands for SG-SCCM Software Data Source ?It is not documented anywhere in ServiceNow documentation. My understanding is : It is timestamp when SCCM scanned that software successfullyBelow is database q...
Business Applications, Application Service, and Affected Application
I'm currently getting buy-in from our Senior Management regarding the CMDB, however I cannot for the life of me understand where the following fits in:On our Incident table, each incident has a "Configuration Item" field (Presumably, this is the "App...
How to create a new module under the configuration application
I want to create a new module under theconfiguration application > Server> eg: supermicros
Resolved! Update "Publish" UI action on the kb_knowledge form to stay on the current page
To update the "Publish" UI action on the kb_knowledge form to maintain the current pages as the redirect, . The "Publish" UI action can only be seen by Admin, KB Owner, and revisor by default. When a user clicks "Publish," it sets the article in a st...
CMDB Identification Error: Update failed with error: Error occured during commit.
When i ran the discovery, am facing this issue for network switch, (CMDB Identification Error: Update failed with error: Error occurred during commit). so please help with the proper guidelines how to resolve this issue.
vmware Discovery SRM Tagged Nodes in Vcenter
Dear All, There are nodes which are part of SRM are marked in Vcenter. While we are doing the Discovery of Vcenter where we can find the SRM Tagged status. As SRM nodes can not be discovery till the time they are active in DR site, but we can get th...
Cloud Resource Discovery
While executing cloud resource discovery we are receiving the error "Uncompleted partial payloads persisted in Discovery flow" - For Virtual Machine pattern. Due to this we are unable to fetch the all the records.
Why are my changing relationships not updated by IH-ETL?
Many ServiceGraphs use IntegrationHub ETL for mapping data to CI's. Relationships are added and updated reliably. Example is the Meraki ServiceGraph which uses a single IH-ETL flow to process Organization, Network and Device information (all parent -...
create a menu item
Create a new menu item to allow an html formatted URL to be copied to the clipboard.text of ticket number, URL behind it.the item that defines these menu items ishttps://yourdev.service-now.com/sys_ui_macro.do?sys_id=2ff1c56ca9fe3dba014340c4697b5088&...
Whatsup Gold Integration with CMDB
Hi, Has anyone worked on integration with Whatsup Gold with CMDB to get Network class details.
Tag a CI to multiple locations via customization
Hi folks, I have come across a sort of wierd ask from one of my stakeholders related to storing the data in CMDB. Currently, we have majority of CIs following the below naming convention and associated with respective locations<AppName> + <Location A...
cmdb_software_product_model deleting data
Hi i am deleting some records from cmdb_software_product_model and got following error, Background message, type:error, message: SoftwareModelName is not allowed because it is referenced in record SoftwareModelName within the Base Configuration Item ...
