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Hi, There are error and info message popping on the change.We have a custom BR on sysapproval_approver table which is showing the error message 'Approval invalid - change implementation window expired' if someone tries to approve the CR after the imp...
I have a requirement to reclassify during Discovery or post horizontal discovery CIs that would OOB classify as cmdb_ci_computer or cmdb_ci_win_server to cmdb_ci_ot based on IP range. This has proven elusive to me. I have attempted inclusion rules,...
Hi,At this moment we are registering VDI's in the Computer Class. To be able to simply select VDI's from this class we added some specific chassis types (like Linux VDI) to the Chassis type choice list.I am wondering if cmdb_ci_computer is the best-f...
I have a clarificationWe have an CI named Accounts-Oracle in Application Service Class, and now we are going to have one AI-based software named VIC (which is part of this Accounting AI and this will unlock new possibilities in accounting and financ...
In Scheduled Data Export, the following settings were made ・Enable delta exports is checked.・Delta on or after is set to Updated (sys_updated_on).・Run : Periodically・Repeat Interval : Every 10 minutes At some time, a record is created in the target t...
Hey CMDB experts, First off, I am not an expert. We are having a printer discovery issue. We use ServiceNow native discovery with SNMPv3 to populate our network printers. This is working well. The problem is that we also use the SG-Jamf integrati...
Hello All, I have a checkbox variable in a variable set that was used by three catalog items. Can we change the display value(name of the variable) of the variable in three different catalog items using any client scripts or we should create duplicat...
Hi, I have been trying to figure out what script is updating some of our Service Offerings from Retired to Non-operational. I checked history updates of the service offerings and found out that the system is updating it to Non-operational after a few...
I need to Create a report of operational ‘service offering’ cis and ‘business process’ Cis where display in menu is true and also need to Add these columns in it :-No. of INC logged in last 6 monthsNo. of PRB logged in last 6 monthsNo. of CHG logged...
I was told by a colleague the following:cmdb_ci records can be standalone and might not have a corresponding alm_asset record (i.e. if the configuration item is not an asset)All asset records (every record in the alm_asset table) will have a correspo...
Hi I update the CI Count every day for the discovery application in that I can see PaaS, Servers and Containers. Now my problem is from the past one week I've been unable to see the “Containers” how should I get that back and what is the reason?
Can ServiceNow discover the Micro focus software's hosted on Solaris servers
Hi All, CMDBHealth : Total count must not be smaller than failure count of metric RECOMMENDED in error logs. can someone help recommended metric shows N/A. RegardsTejasvi
Hi All, WhatsApp Gold would send alerts when a device goes “Down”, and when the device does back “Up”. Is it possible to add the Up alert as a comment on the existing incident instead of generating a new one? I want to know that this will be achievab...
Hi everyone, Looking for a best approach for handling Application Services that are not supported by IT (and instead by the business) in the CMDB and a standard process to follow for tickets that are trying to be logged against these CIs. On the Busi...
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