Hello, I am familiar with how to update and manage staleness metrics using the CI class manager. However I'm wondering if there are options for utilising more advanced criteria for what determines staleness for a class. e.g. If my organisation are ut...
I want incident list view page to show the latest incidents without clicking on the refresh button.I have looked for various solution like schedule job for interval of one minute. It would put load on the server much but how to create that schedule j...
We are using flow - "Change - Normal - Assess" which is currently having 5 level of change approvals based on change approval policies configured. Now customer want to have additional approval between Level 2 and Level 3 which should get generated ba...
Hi all,I would like to understand how to create De-duplication task for asset that are already imported without using IRE engine (that now exist inside the platform); for those CIs we would like to run the logic that is able to create De-duplication...
I am looking for script for my condition in script include. I have two variables that refers to customised table- first variable consider 'A' refers to customised table where Active = true. In second VARIABLE 'B' also refers to same customised table ...
Hi All, We are trying to setup integration between Infoblox and ServiceNow using the Service graph connector but that is not working. we are getting below error which means ServiceNow is not able to connect to infoblox URL itself Unable to make a con...
Hi, We are trying to update cmdb_ci_computer records using /insertMultiple API through staging table and IRE. For some records, no fields are getting updated, not even the discovery_source and last_discovered which is strange. When we checked the IRE...
Hi there,I wanted to know how are you handling CI relationships when you are retiring a CI? Any process you are following? Manual actions or automations ?Are you deleting or archiving or leaving them as is or how you are doing it today? PS - I know t...
Hi Team, I would like to know is there any way in CMDB data manager to check before retiring or archiving any CIs via cmdb data manager policies.I know we have orphan rule in place but still if we can something directly via policies to check on ?? T...
Hello ServiceNow Community, I work as the sole ServiceNow Team (Developer and Admin) member at a credit union with approximately 500 employees. Our organization operates on a not-for-profit basis, which means budget constraints are a significant cons...
We would like to count the Azure servers in the CMDB that we are paying for. According to the following article, when shutting down a VM from within the server itself, it gets the status “Stopped”, but you are still being charged by Azure.If you ins...
We currently have discovery inactive until we get new IP ranges for it.I need to manually load a group of Switches into the CMDB for use with Vital View monitoring.There are switches that have the same IP but different serial numbers, hence they are ...
During testing with the Data Manager, I noticed there are 3 OOB policies already configured and activated:Dependent CI ArchivalDependent CI DeletionDependent CI - RetireBoth the Deletion and Retire policies are generating tasks for what appears to be...
Hey All, How do you ensure that your Application to Server mappings stay up to date in the CMDB at your company? I would like to pursue ways for people to certify their data on a periodic basis but am having trouble finding a way to have people do so...
If I create a new scope/application and open this specific scope in mobile app builder. Will this act as creating a custom mobile app? How to make this specific scope mobile app only be available and custom to specific users? Is this how you create s...