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Resolved! business service - how to handle for locations

Let's suppose, I provide a business service  TennisScheduling and i want to create a change record for tennis scheduling at a specific playground (let's pretend that i need a change record against  tennisScheduling@playground1) tennisScheduling@playg...

JJ-Marriott by Tera Contributor
  • 599 Views
  • 3 replies
  • 1 helpfuls

Language Pack in SPKG Table

In SPKG table,  version name is having some Chinese symbols which we are not able to understand. We need to find the duplicate records but can't check unless it in English language. pls check the screenshot and suggest how can we convert these symbol...

Data Certification Metric

Hi Team,     We currently have Data Certification running on Servers on a 7 day cycle to collect desired attributes on newly deployed servers. I'm looking for a way to present these as Metrics on a dashboard but I'm not finding a really good way to s...

Jimmers by Tera Expert
  • 886 Views
  • 4 replies
  • 1 helpfuls

Standards for CI lifecycle

I am in the process of drafting data management policies and I haven't really found anything in particular thus far, as far as standards for how long to retain any specific types of CI data for lengths of time.  I am sure the longer (safter) the bett...

Resolved! Changes in the table when assigning class as Principal Class

Hi community members!I needed to add a bunch of classes as Principal Class (I was doing it in CI Class Manager), and sometimes along with updates to cmdb_class_info table there were changes to actual tables:           Not every table got updated, and...

principal_class_update_set.png
apbalaban by Tera Expert
  • 761 Views
  • 2 replies
  • 0 helpfuls

How to export the CI and CI related applications to a CSV

Hello, I am working on a project where I need to extract Configuration Item (CI) dependencies (both first and second-degree) from ServiceNow using the API. I am particularly interested in cmdb_ci_appl and cmdb_ci_service CI types.Is there a straightf...

Resolved! 1:n+1:n in a cmdb qeury builder

Hello, The following page shows a sample nested 1:n relationship as "Configuration items (CIs) tables [cmdb_ci_*] ..."https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/csdm-implementation/reference/itom-visibility-use-case.html...

Kody by Tera Expert
  • 420 Views
  • 3 replies
  • 1 helpfuls

ITOM Pattern Designer

Hello friends,I'm working on a custom pattern in ServiceNow's pattern designer, discovery of our company's SAN switches. The discovery gets the SAN switch information, and it's fiber channel ports.My goal is to fetch the WWPN of the ports the SAN swi...