Our CMDB is not brand new. We use Discovery, Service Mapping, and other common integrations to import and update CIs. Our governance is in it's infancy, however, and I'm looking for a way to benchmark our CMDB against other IT companies of similar si...
Sooner or later customers have to consider data archival - on or off-instance - for various well document reasons.Is there any guidance out there regarding the potential impact on AI-related mechanisms ?
How can we hide the "New" or "Edit" button in a related list for a Problem record that is Closed or Inactive using Out-of-the-Box (OOTB) functionality (without scripts)?
Hi Everyone,I've searched the community and servicenow docs for a clearer understanding of how the CMDB workspace hangs together as I am trying to solve an issue.Issue: A CI owner accesses the workspace > views widget "CI Overview" >Selects view "My ...
Hi , How can i record time spent by an engineer in solving a incident by the "time worked" attribute. Is it possible to customize the time tracking and record it based on the assigned engineer?For example, if Engineer A works on an incident for 30 mi...
Hi All, This might sound a bit generic, but have any clients already migrated to RaptorDB? If so, are we noticing significant performance improvements post-migration? Best regards,Subin
Hi,In cmdb Health Dashboard, CI Missing Required Attribute is not reflecting correctly.Note: No Health inclusion rulesthanks
Hopefully the pic shows, but it is a little blue ball with a white squiggle in it. It appears next to a field name that the filed value has just changed. Need the actual description to add it to a procedural doc.
This is piggybacking off a previous thread I started in determining best practices for relationships. In this example I'd like to use the use case of Application M needs data from Application C. The actual data flow is C -> E -> G -> I -> K -> M. My ...
We created ACLs on the parent table (discovery_credentials) for a custom role, but users are unable to create records in the child table, even though there are no ACLs specific to the child table. They can read and write but cannot create. What could...
Hi,I imported and updated CMDB records such as Manufacturer=Cisco, Model ID=Cisco Room Bar for Cisco Room Bar. However, it empties Model ID after discovery run. Model ID[Empty] was Cisco Systems, Inc. Room BarPlease, help m...
I need that in a record in the change table the files attached at creation cannot be removed or replaced after the state = New.How can I do this?
Hi AllHad a query regarding 'Add Attachment'. We need to restrict user from submitting form if more than 3 attachments are submitted. My queries:Can we use the OOB Add Attachment for this case? How?Tried enabling 'Hide Attachment' checkbox and create...
I'm now trying to integrate datadog with a service following this article >>>https://docs.datadoghq.com/integrations/servicenow/<<<I would like to ask what data support servicenow can provide to Datadog, and how to synchronize servicenow data to Data...
Hello all! im working on fixing our orphans, i have gotten it down from about 25k to 7k using the orphan rules in the class manager. But now i have hit a block, things like cmdb_ci_disk -- our org has roughly 6k that have the name "/dev/sda" and 14 o...
