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ServicePortal is showing duplicate categories how to correct?

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Joshua Comeau
Kilo Sage

‎11-16-2023 04:58 AM

JoshuaComeau_0-1700139516327.png

 

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Sandeep Rajput
Tera Patron
Tera Patron

‎11-16-2023 08:54 AM

@Joshua Comeau Navigate to https://<your instance>.service-now.com/now/nav/ui/classic/params/target/sc_category_list.do

 

And deactivate the duplicate categories.

 

Screenshot 2023-11-16 at 10.22.10 PM.png

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Sandeep Rajput
Tera Patron
Tera Patron

‎11-16-2023 08:54 AM

@Joshua Comeau Navigate to https://<your instance>.service-now.com/now/nav/ui/classic/params/target/sc_category_list.do

 

And deactivate the duplicate categories.

 

Screenshot 2023-11-16 at 10.22.10 PM.png

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Joshua Comeau
Kilo Sage
In response to Sandeep Rajput

‎11-16-2023 08:57 AM

I just renamed them based off the parent

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