Staleness metric not available for Application class and child classes

SandyBatcheller
Tera Expert

We have our Health Inclusion Rules set on the base Configuration Item class (cmdb_ci).  We can see that all 5 inclusion rules are on most child classes as well.  However, for a class like Application and it's child classes, we don't see the staleness rule inherited from the base cmdb_ci class.

We want to be able to track staleness on child classes of the Application class like IBM Webpshere, IBM Websphere MQ, Database Instance, MSFT SQL Instance, etc.

Is there a setting or property that determines which health metrics can be used for a class?

I've added a couple screenshots for what we are seeing.

7 REPLIES 7

VivekSattanatha
Mega Sage
Mega Sage

Hi,

 

Just check in your condition builder if you have used Class 'is a' application. If you use just 'is' then it will pick only application class.

 

Regards,

Vivek

Glenn11
Tera Contributor

Is the issue already been fix with the staleness metric in application class?

Sandeep90
ServiceNow Employee
ServiceNow Employee

@Glenn11  This is not a bug, probably some misconfiguration. if you are facing the issue I would cross check  there is no staleness rule defined already on that class by going to cmdb_health_config table directly.