Topics for CMDB Internal Training

[SenYor2024]

I will be doing a first CMDB training for my company and I am looking for ideas/topics that I can incorporate into my presentation that is not "too technical" but still contains a "wow" factor from IT people that has not used ServiceNow - CMDB before. Although some has a knowledge especially those administrators who are assisting me in terms of discovery but most of the IT here are either not used a CMDB before or only heard of it during the ITOM discussion (by a 3rd party).

Any thoughts and ideas, please?

[Dr Atul G- LNG]

Hi @SenYor2024 

I am a ServiceNow Trainer and happy to share my thoughts:

• To start with ServiceNow, you can follow the Now Learning CMDB Introduction, which gives you an idea of the best-suited content for you.

• You can explore topics such as:

  • CMDB

  • CI (Configuration Item)

  • Asset Management

  • CI vs Asset

  • CI Fields

  • CI Classes

  • CI Relationships

  • Class Manager

  • CI - Asset Field Mapping

You can also watch my videos to gain more insights

https://youtu.be/YRnZjFZE3VI

https://youtu.be/3RhIYSKwwpI 

https://youtu.be/7KUZfkJzGH4 

[Ashok Sasidhara]

As CMDB is a vast topic, you can check out the following URL where I have compiled a huge list of useful resources:

https://www.servicenow.com/community/cmdb-articles/curated-list-of-resources-to-learn-about-cmdb-and...

As a starting point, go through CMDB fundamentals and CSDM fundamentals courses on learning portal.

Following are the high level list of key topics:

Introduction to CMDB

Business benefits of a mature CMDB

CI class manager

Key CI classes and attributes 

Difference between asset and CI

Asset-CI synchronization

CMDB workspace

CSDM

Overview of CMDB data ingestion methods

CMDB health dashboard and metrics

Identification and reconciliation rules

CMDB and CSDM data foundations dashboard

CMDB data manager