Hello CMDB experts! We are looking at a request to provide multi language support in our platform and require that all CMDB_CI items could be available in other languages. To accomplish this we think we could change the cmdb_ci.name field from a str...
I'm automating adding users to a shared mailbox, could be 100s of mailboxes to choose from. Each mailbox may have its own default permissions or approval groups. I thought about a decision table but I'm sure there's a limit of records that can stored...
I'm reaching out to seek assistance and insights into an issue I've encountered while working with IntegrationHub ETL. Upon creating a data source and attempting to open the "Preview data" step, I'm consistently facing the following error:There was ...
I am trying to create assets manually but when I want to save it I receive the following message. Could someone help me know what may be happening, I am new to the CMDB. thank you.
Hi Team,How do I convert date and time to milliseconds in excel? I need to convert valid from and valid to in order to bulkload certificates in ServiceNow.
We are currently implementing Vulnerability Response, and we noticed that OOB functionality in VR checks the status of a Configuration Item using the life_cycle_stage field. We do not have this field populated on our CIs. We use the install_status fi...
Hello, I'm trying to understand setting SSH credentials. Here the scenario. I have an application I am trying to service map, but SSH authentication failed. It's asking for me to verify if the credentials are correctly defined for the host "applicati...
We use ACC agents on servers but this question would apply to normal discovery also, I think: We treat all of our virtual machines as Servers even if they have a client OS. In ServiceNow Dsicovery, normally a Windows 10 machine would get put into t...
Hi, my use case is that I would like to have on each ACC agent a file, where will be stored information about to which company related ACC Agent belongs to. I have noticed that on each agent, there is a "C:\ProgramData\ServiceNow\agent-client-collect...
The file is in visual basic. Attached is a screenshot.
I am currently checking the duplicates in the CMDB and run the de-duplication tasks, after I figured out, why there was a duplicate. A lot of them occur because people do not adhere to the Asset Mgmt processes... But now I stumbled upon something I c...
Cannot connect, status is TCP_CONNECTION_DROPPED. Connection unexpectedly closed by SSH server
Hi Community, I am currently working on CMDB relationship and need to create a parent-child relationship between two Configuration Items (CIs). I am unsure about the best relationship type to use in this scenario. Could anyone provide guidance or bes...
Hi All We are implementing the HAM & SAM Modules. Currently our limited Asset Management for End User uses InTune integration with Infrastructure using ServiceNow Discovery.My question is, will the HAM & SAM Functionalities work fully with just InTun...
Hi, I would like the CMDB Health Dashboard to only calculate metrics for a few specific classes, e.g. Network Gear, Server, etc. What is the best practice to use Health inclusion rules effectively without having to define a Health inclusion rule for ...