Can we open Requests which have been closed using Fix Script?

Can we open Requests which have been closed using Fix Script?

in Cmdb_ci i am planning to delete duplicate records with same serial number based on class

in Cmdb_ci i am planning to delete duplicate records with same serial number based on class and keeping the last updated record  and while deleting  i am updating  the Related list data if there is any mismatch between the duplicate record and last u...

Server CI's reclassification to Printer class

Hello Everyone,I have one requirement how we can change from Server to Printer class by using fix script.Any suggestions/can you please assist me on this, how to resolve this issue?Thanks in advance,Abbas shaik

Be at the forefront of Digital Workflow innovation: Gain Insights from leading Enterprises

Survey on Digital Workflows_iOPEX TechnologiesParticipate now: Click Here  Participate in the survey and gain access to an Exclusive report revealing best practices adopted by leading enterprises in workflow automation. Rest assured that your respons...

ON Before script to check serial number in both parent&child tables to avoid duplicate records

while importing data need to create ON Before  transform script to check serial number in both parent & child tables to avoid creating duplicate  records with same serial number

Remediate Duplicate Tasks - Need to know how to have these automatically assign to a group

Remediate Duplicate Tasks - I  just need to know what table/dictionary item I need to list the assignment group so that as these come in as new tasks they auto assign to that group. Right now they do not assign to any group and are easily missed unle...

Script for Duplicate CI Remediation Workflow & Remediate Duplicate Tasks Refresh

After a cleanup of our CMDB I am looking to: 1- Refresh all Remediate Duplicate Tasks Most of Remediate Duplicate Tasks are no longer relevant, lots of old CIs and relationships got retired, archived, deleted. I would like to re-execute de-duplicatio...

Role Required other than admin to only view cmdb tables

Which Role Required other than admin to only view cmdb tables

role required for read only access for cmdb_ci_server table for api user

what would be best role to provide read only access for cmdb_ci_server table for api user ?

Telco Industry Business Service mapping template

We are busy sourcing data to populate our Business service mapping for Network Group and require some assistance.Do you perhaps have the standard Telco industry service catalogues (Network specific, not IS) as implemented by other Telco’s? The team w...

Reference field import

Hi All,I am importing Model ID field data for Configuration items.In mapping  for Model Id field choice action is ignore and for field map referenced value field name is model_number.We have duplicate model_number also in model table  .When i am impo...

how to make all Fields are readily using client script

ITOM License

Hi Team, Good day! In our instance we purchased only 1200 ITOM license but we utilized 1700 license. We need to minimize it.So, I have been change the state as "Operational status" and "Installed" as "retired".If this will reduce the ITOM license, or...