Asset scanner on the mobile app not working - not getting the option to lookup or scan.
Any ideas on how to correct/troubleshoot the cause?
Forum Posts
ssistance Needed for Discovery and Relationship Mapping of Rack CIs by pattern
We are encountering issues while configuring ServiceNow to autonomously discover and establish upstream and downstream relationships for non-IP-based rack Configuration Items (CIs) within our CMDB. The intended process does not seem to align with non...
Integration - ServiceNow and ADDM
Hello All, Has anyone worked on Integration between ServiceNow and ADDM?Any inputs will be of great help. Thanks in Advance!!!
Certified Application Specialist – Performance Analytics Exam Voucher
Hello Everyone, I am looking into Certified Application Specialist – Performance Analytics,I have a question regarding this topic:By Completing the Performance Analytics (PA) Advanced On Demand do you have to pay for the voucher after or does it give...
Duplicate MRVS relationships to SC_Tasks
The Business Rule “View Multi-Row Variable Sets” on the SC_Task table is creating duplicate records when a SC_Task is modified. The rule needs to be updated to check if an entry in sc_item_variables_task table between the Task and MRVS already exists...
Resolved! CMDB - A relationship is not shown in related items and in the dependency map
Hi,i have a problem with all relationships between Server (parent) and Fibre Channel Disk (disk), type of relation: Contains::Contained By.In detail, i have the records in "cmdb_rel_ci" table but these relationships not shown in related items and in ...
How to change class of CI imported from Solarwinds Service Graph Connector
Hello, I am looking to change the class of specific CIs being imported from the Solarwinds Service Graph Connector. These CIs are coming in as 'Hardware' or 'Computer' and I would like them to be imported as 'Network Gear'. Is this something that can...
F5 Virtual Network Load Balancers Discovery
Hi All,I am looking for advice on what class is best to use for Virtual Load Balancers, and if anybody has experience and could recommend a discovery tool for virtual load balancers.
Create rule to delete child VSTs when a VSR is deleted
When a Vulnerability Scan is deleted, we want a business rule to also delete any Vulnerability Tasks with the Deleted Vulnerability Scan referenced in the ‘Vulnerability scan’ field of theVulnerability task Here is the business rule: (function e...
MSSQL user and permissions to discover
Is ServiceNow capable to discover MSSQL user and permissions?
Resolved! Does Discovery Rebuild your existing CMDB Data
Hi, If you implement discovery, does that than remove/delete your existing data rebuilding the CMDB from scratch or can it see existing Cis in the CMDB and compliment the data you have? Regards Dan
How to associate multiple Assets to a single Configuration Item
Hi all, Can anyone advise on how one would go about relating multiple assets to a single configuration item? To me this should be quite simple as assets and configuration items should be treated as a many to many relationship but it seems ServiceNow ...
Getting error whenever Payload given on Request body in REST API Explorer
Hi Everyone,I am getting error whenever payload as Raw is given on Request body where as if I pass data on query parameters then its creating a Request. Can anyone helping issue on the script. Script: var requestBody = request.body; var reques...
CMDB - Reclassify Linux thin clients which are being classified as "Linux Servers" to ''Thin client"
Currently Linux thin clients using Ubuntu are getting classified as 'Linux Server' i want them to classify as 'thin client' that is 'u_cmdb_ci_thin_client' table.my classification criteria is name = LinuxOutput fqdn STARTS WITH "C"Output Operation Sy...
CiName and Serial number
Dear Experts, we are facing an issue with duplication, The reason the serial number is not populating with ci, even though the script on assetandci has if (ciClass != '') {var ciSysId;var ci = new GlideRecord(ciClass);ci.initialize();ci.asset = ass...
