Tracing back updates through History and Sys Audit

[lmao]

Hello,

there have been happening strange things in our instance. We noticed a few days ago that System is performing an Update on certain approvals in Requested Items. For example there is a RITM which needs approval first from our Servicenow Developers and then from SDM. After its approved by us, it sets the SDM approval automatically to "no longer required". 

I have found in the history that its an update done by system, also i could find the sys audit entry. 

In the Transaction Log and in the Scheduled Jobs nothing was running at that time.

Also i am not able to reproduce the issue as it happens randomly and not on all Requested Items.

Do you have an idea how i can find out what could do this update?

Thanks a lot in advance!

 

 

[Ankur Bawiskar]

@lmao 

how are the approvals configured?

Did you check it's configured to get approved if any 1 person approves since it's a group approval?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[lmao]

the approvals are configured in the flow designer

[lmao]

i will check it, thanks for the reply. I have currently problems with the flow designer but as soon as i can access it again ill check