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Unable to see software installations after installing ACC F & ACC Visibility

ritajit
Tera Contributor

Hello,

 

I am doing a POC to compare the results from horizontal discovery with that of ACC to present to my leadership.

For ACC, I installed the ACC F and the agent on the client machine and also ACC Visibility on the instance.

Although I am getting the results of basic discovery like RAM, OS, CPU Count, Running processes etc but I am not able to discover the software installation instances on the device.

Policies have been enabled to collect the software installations.

Screenshot 2025-11-26 151228.png

I don't get to see the software installations though

Screenshot 2025-11-26 152457_accv.png

Screenshot 2025-11-26 151436_sw installations.png

Whereas for the same machine, I ran horizontal discovery from a different SN instance and was able to discover the installed softwares

Screenshot 2025-11-26 152703_SNdiscovery.png

Screenshot 2025-11-26 151802.png

 

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