Unable to show class on the reference field display for incident and change.

Robert Campbell · ‎08-22-2023

In my PDI I've added the attribute 'ref_ac_columns=name;sys_class_name' to task and incident but still it does not show the class.

Jim Coyne · ‎08-23-2023

That's not the proper place to add it for the Incident table.

1. as you've done

2. then click on the Dictionary Override record for Incident

3. and add it here

Here's a link for more info on Dictionary Overrides.

View solution in original post

Jim Coyne · ‎08-22-2023

You must also specify "ref_auto_completer=AJAXTableCompleter" in order to show the extra fields. The other 2 auto-completers do not show the extra fields and one of them is used by default if "AJAXTableCompleter" is not specified.

When you say you added it to both Task and Incident, I'm assuming you mean on the "Attributes" field for "Service" on Task as well as the Dictionary Override for Incident, correct?

Link to Docs article: Auto-complete for reference fields

Barrilito van D · ‎08-22-2023

Hi,

Can be many things here.

Check the sys class name field on the table and set "display" to true.

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Thanks in advance! Good luck!

Jim Coyne · ‎08-22-2023

Do not, repeat, do not, "Check the sys class name field on the table and set "display" to true." That would display every record as the class name instead of something uniquely identifiable.

Robert Campbell · ‎08-23-2023

Takes me to task, not incident.

I also added it to the incident table just in case.

Getting the same result