We have started using top level subscription to discover all subscriptions under it and it has been working well, but now we have two new subscriptions that are giving me a hard time. I can discover the subscription, and see it in cmdb, but I am una...
Hello Community, I've been struggling for a while and headed down many paths but still need help with creating a CI of a VeloCloud device that is being discovered by IP with SNMP.When running Discovery, the IP will respond with the DNS name but is un...
I want to start identifying Business Applications that consume Gen AI. How are others doing this? My user base wants yet-another attribute. I am moving towards a related Technical Service/Offering. Is anyone tackling this yet?
Hi All, I am updating server data in service now .I have coalesce on name field. There are duplicates servers available with names but only one server Name among duplicates is operational .I want to update the server CI which is operational and no u...
I am getting an error while loading the data with a data stream action, in Dev instance it is working fine. But in higher instance, it is not working. throwing an error : com.snc.process_flow.exception.ProcessAutomationException: An execution timed o...
Hi,I need to be able to view changes that occur on CI records. History is currently being used for keeping up with record changes. I want to make the History List viewable on some other CI class records, but was told that it may slow down ServiceNow...
Looking to see if anybody has ever looked into RU Billing and a way to report, or ask for information in Servicenow. Example through a Service Request?
Hi, I have noticed in that the Host: Web sites relationships displayed in the Related Items section of the server record are added via discovery, but the relationship link does not break when the server has been clean-up to remove it. Is there a kno...
Table name is u_cmdb_ci_devicei have 2 reference field and a reference listu_location_id u_subnetworkUsecase is whenever the field get updated it should tell old value and new value i want this usecase to make it as Dynamic so i created script includ...
Hi everyone,I’m encountering an issue with Identification and Reconciliation Engine (IRE) when importing data into CMDB.Setup:Parent Table: cmdb_ci_computerChild Tables:cmdb_ci_mainframe_hardwarecmdb_ci_pc_hardwareIdentification Rule: Both child tabl...
Hi , How the description is populating in cmdb_health_results table for required and recommended metric. Can someone help me on the query
Hi Listers,I am trying to create a de-duplication template and it seems to me I am missing something.According to the documentations, just after the General Information there should be a step where I could define conditions to automatically assign de...
We recently upgraded our CMDB Workspace, and it includes a tab for SGC Central but whenever it is clicked it says "Page Not Found", I have not been able to figure out why this is the case or how to fix it. Our instance is in Yokohama and our CMDB plu...
I want Current CMDB Technical Design of my instance of ServiceNow. What steps should I follow to get the detailed daigram. I am able to find CI Class Manager however cant see any diagram.
Hi,What is best practices for certifying relationships in CMDB?I've tried to manage this in both CMDB Certification Console and CMDB Data Manager with attestation and certification. My thought is that this is focusing on maybe more attribute level. B...
