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Service Mapping Errors

Hi All, For Service Mapping, getting an below errors. 1. Failed to identify the CI Type of the process listening on port 443 on host 10.36.201.104. Please review the discovery log for further details. How to resolve above error. Thanks in advance,Sha...

Mongodb discovery

As we are not having patterns for Mongodb.. we use probs to discover the Mongodb database. But while triggering the discovery for Mongodb database only Windows prob are getting triggered and linux or ssh prob are not getting triggered. Please suggest...

Resolved! Entering Multiple Configuration Items on a Change Request

Currently on our Change Request Form there is a field to enter the associated Configuration Item. This allows for just a single CI to be added.At times a Change may affect multiple CI's. Is it possible to make this field accept multiple CI's? If so a...

CraigBarclay_0-1747201334048.png

Disk Size Shows 0

Hi All, I had a user complaining, Windows Server Disk Showing up 0. I saw entries in activity journal which shows up as below. Disk Disk#1 removed 'Contains' relation.Disk Disk#1 removed from 'cmdb_ci_computer' table.Disk Disk#0 removed 'Contains' re...

HarshitaC by Tera Contributor
  • 346 Views
  • 2 replies
  • 0 helpfuls

Multisource CMDB not showing sources

I am noticing that using MS CMDB I am not able to see other sources other than those that I know are going through IRE. Example ServiceNow and SCCM Graph connector show, but other sources like MobileIron, ITS Jamf (not SGC connector), or even the old...

SMARTINEZ by Kilo Explorer
  • 1789 Views
  • 6 replies
  • 2 helpfuls

Change class of CI coming from SCCM

We have CI's that are being created as windows servers from SCCM service graph connector. However based on certain names, we would like reclassify them as cmdb_ci_azure_vm - Azure virtual machine instances.Let me know how can this be done using Servi...

pardhiv by Tera Contributor
  • 614 Views
  • 2 replies
  • 0 helpfuls

Xanadu CMDB Health Dashboard

We have set up several Health Groups within CMDB Health. The CI Counts being evaluated are being questioned by our business. Does anyone know how to export the CIs within one of the KPIs, such as Completeness?See attachment for reference.