Greetings ServiceNow Community,
I have recently taken over administration of our CMDB and am trying to understand the Dependent CI Deletion Workflow. More specifically, how to close the task if the CI deletion is not required.
The workflow contains a multi-level approval, me as the CMDB administrator, as well as the CI Owners. If I reject the Task, the workflow still requires the CI Owners to approve/reject - I would think it would cancel the request on the first rejection. If I set the "State" to Closed Cancelled, the task still shows up in My Work.
How do I probably Close a task if the deletion is not required?
Thank you.
