Use case for orphan ci remediation task workflow

[SarthakShri21]

Hello All,

I need to prepare design for Orphan CI Remediation task workflow.

Can you suggest the guidelines to follow for the same or any use case for orphan ci remediation task workflow design or creation.

Kind Regards,

Sarths21

[Mark Manders]

Create a task as soon as the CI is orphaned for the user orphaning the CI (removing the related parent). 

[Sandeep90]

@SarthakShri21 Define your orphan condition in the class manager and enable task creation from health preferences, run the health job to create those tasks. I would suggest to run the health job and validate your results before turning on the task creation from heath preference. 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...