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‎02-19-2025 01:44 AM
I want to know a simple step which can show me the required and recommended attributes for a CI class.
Solved! Go to Solution.
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‎02-19-2025 04:34 PM
Hi @Kaish Sayed
Go to CI class manager:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-20-2025 08:21 AM
Hi @Kaish Sayed
To Configure Recommended fields in CI Class Manager
- Navigate to ALL --> Configuration --> CI Class Manager
- Select Hierarchy to show the CI Classes list, and then select the class that contains the fields that need to be set as recommended.
- In the class navigation bar, expand Health, select Completeness, and then select the Recommended Fields tab.
- In the Recommended Fields tab, use the slush bucket to move the fields that you want to designate as recommended, from the Available list to the Selected list.
- Click Save.
Use this for fields which should not be mandatory, but that might have useful information that the CI should have. For example, a field with information that might at some point help with diagnosis.
Recommended fields are stored in the CMDB Recommended Fields [cmdb_recommended_fields] table, per class.
To Configure Required/Mandatory fields
Fields can be marked as mandatory, meaning they must contain a value before the record can be saved. 
- Right-click the field's label in the form and select Configure Dictionary.
- In the Dictionary form, select the Mandatory check box.
- Click Update.
Thank you
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‎02-19-2025 04:34 PM
Hi @Kaish Sayed
Go to CI class manager:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-21-2025 02:14 AM
Hi @JulietD
is my answer was wrong as it was accepted as solution.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-21-2025 06:14 AM
HI Atul,
Yes step shown for Recommended is acceptable and I came to know about this by doing some troubleshooting, what concerned me was for the Required attributes as we cannot find them from the CI class manager and sometimes the mandatory is not marked by Asterisk as well on the form level, one solution for finding was from Catalog for the particular CI class, but wanted a simple way to know Required attributes.
Regards,
Kaish Sayed.
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‎02-20-2025 08:21 AM
Hi @Kaish Sayed
To Configure Recommended fields in CI Class Manager
- Navigate to ALL --> Configuration --> CI Class Manager
- Select Hierarchy to show the CI Classes list, and then select the class that contains the fields that need to be set as recommended.
- In the class navigation bar, expand Health, select Completeness, and then select the Recommended Fields tab.
- In the Recommended Fields tab, use the slush bucket to move the fields that you want to designate as recommended, from the Available list to the Selected list.
- Click Save.
Use this for fields which should not be mandatory, but that might have useful information that the CI should have. For example, a field with information that might at some point help with diagnosis.
Recommended fields are stored in the CMDB Recommended Fields [cmdb_recommended_fields] table, per class.
To Configure Required/Mandatory fields
Fields can be marked as mandatory, meaning they must contain a value before the record can be saved. 
- Right-click the field's label in the form and select Configure Dictionary.
- In the Dictionary form, select the Mandatory check box.
- Click Update.
Thank you