What is the best way to see what are the required and recommended attributes for any CI class?

Kaish Sayed
Tera Contributor

I want to know a simple step which can show me the required and recommended attributes for a CI class.

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Kaish Sayed 

 

Go to CI class manager:

 

AGLearnNGrow_0-1740011614875.png

 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

JulietD
Mega Guru

Hi @Kaish Sayed 

To Configure Recommended fields in CI Class Manager 

  • Navigate to ALL --> Configuration --> CI Class Manager 
  • Select Hierarchy to show the CI Classes list, and then select the class that contains the fields that need to be set as recommended. 
  • In the class navigation bar, expand Health, select Completeness, and then select the Recommended Fields tab. 
  • In the Recommended Fields tab, use the slush bucket to move the fields that you want to designate as recommended, from the Available list to the Selected list. 
  • Click Save. 

JulietD_0-1740068448946.png

 

Use this for fields which should not be mandatory, but that might have useful information that the CI should have. For example, a field with information that might at some point help with diagnosis. 

Recommended fields are stored in the CMDB Recommended Fields [cmdb_recommended_fields] table, per class. 

 

To Configure Required/Mandatory fields 

Fields can be marked as mandatory, meaning they must contain a value before the record can be saved.  

  • Right-click the field's label in the form and select Configure Dictionary. 
  • In the Dictionary form, select the Mandatory check box. 
  • Click Update. 

Thank you

View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Kaish Sayed 

 

Go to CI class manager:

 

AGLearnNGrow_0-1740011614875.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @JulietD 

 

is my answer was wrong  as it was accepted as solution.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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HI Atul,

 

Yes step shown for Recommended is acceptable and I came to know about this by doing some troubleshooting, what concerned me was for the Required attributes as we cannot find them from the CI class manager and sometimes the mandatory is not marked by Asterisk as well on the form level, one solution for finding was from Catalog for the particular CI class, but wanted a simple way to know Required attributes.

 

Regards,

Kaish Sayed.

JulietD
Mega Guru

Hi @Kaish Sayed 

To Configure Recommended fields in CI Class Manager 

  • Navigate to ALL --> Configuration --> CI Class Manager 
  • Select Hierarchy to show the CI Classes list, and then select the class that contains the fields that need to be set as recommended. 
  • In the class navigation bar, expand Health, select Completeness, and then select the Recommended Fields tab. 
  • In the Recommended Fields tab, use the slush bucket to move the fields that you want to designate as recommended, from the Available list to the Selected list. 
  • Click Save. 

JulietD_0-1740068448946.png

 

Use this for fields which should not be mandatory, but that might have useful information that the CI should have. For example, a field with information that might at some point help with diagnosis. 

Recommended fields are stored in the CMDB Recommended Fields [cmdb_recommended_fields] table, per class. 

 

To Configure Required/Mandatory fields 

Fields can be marked as mandatory, meaning they must contain a value before the record can be saved.  

  • Right-click the field's label in the form and select Configure Dictionary. 
  • In the Dictionary form, select the Mandatory check box. 
  • Click Update. 

Thank you