What is the Difference between Service offering and Configuration item?

[tabrez ahmed]

Hi All

In cmdb_rel_group( group relationship) table We have two records with same name but one is configuration item 

and other is service offering My question is why the configuration item from (cmdb_ci) table is visible in (cmdb_rel_group) table and what is the difference between ci and service offering and in (cmdb_ci)  table alsoi can see the service offering record how this is related ?

Thanks 

[Sharif Nawaz]

Hi @tabrez ahmed ,

The difference between a Service Offering and a Configuration Item (CI) is as follows:

1. Service Offering: A Service Offering is a high-level representation of a service that is offered to the customers. It acts as a catalog item that defines the scope of services, pricing, and delivery methods. It represents the services offered by an organization and is used to create service requests and track service delivery.
2. Configuration Item (CI): A Configuration Item (CI) is a component that represents a tangible or intangible object in an IT environment. It represents an item that needs to be managed and tracked, such as hardware, software, and processes. CIs are used to manage and maintain the IT infrastructure and are used to track changes, manage inventory, and plan for future upgrades.

In summary, Service Offerings define the services offered by an organization, while Configuration Items represent components that need to be managed and tracked in the IT environment.

Hope this answers your question, please mark it as helpful, if it helps.

Regards,

Nawaz