WhatsUp Gold Integration With Service-Now

Mahaboob Johny5
Tera Contributor

Hi All,

 

WhatsApp Gold would send alerts when a device goes “Down”, and when the device does back “Up”. Is it possible to add the Up alert as a comment on the existing incident instead of generating a new one?

 

I want to know that this will be achievable are not, if yes how. Can any one please explain in details about this. 

 

 

 

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