when should a service offering CI be created & how it is different from Business service CI in CMDB?
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02-26-2025 03:20 AM
HI All,
when should a service offering CI be created & how it is different from Business service CI in CMDB?
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02-26-2025 03:57 AM
Hi @pavan garige ,
Read this article which will give som clarity about services / Service offerings: https://www.thecloudpeople.com/blog/csdm-4.0-explained-the-lemonade-stand-analogy
Basic is, services is a group of service offerings where service offerings is more specific in their nature.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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02-26-2025 04:05 AM
To understand this, you need to deep dive in CSDM .
https://www.youtube.com/playlist?list=PLi0Ik1xCDEbLzEpjQFl0LcT3MpjPcOAs5
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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