Will software record get deleted from Software installation table after software is uninstalled

[Piroshanrao]

Hello ,

We have integrated Microsoft Intune and Jamf with Our ServiceNow instance, We are importing all computers and mobile information from these two connectors. Our query is if any software is uninstalled from any mobile/computer will that software record get deleted from software installation table(cmdb_sam_sw_install)?. We have noticed for one computer, One software in uninstalled from that computer,  But that software record is still available in the software installation table but active install filed marked as 'false'. 

Is this functionality working as expected or is it a bug? If it is a bug how to get it resolved? Please help

Regards,

Piroshan

[Dwight Mickley]

Piroshan,

I am curious about he same thing, did you ever get an explanation on how uninstalled software is handled? 

[SebastianBarnes]

Following up on this too, curious if anyone is able to advise on this.

[catia_alves]

I would also like to know, since most solutions I've seen are based on the deletion "manually" of the old version records, which for me doesn't seem very correct since you have an "active install" field.

https://www.servicenow.com/community/sam-forum/software-installation-removal-when-no-longer-discover...

[Karen Singleton]

Has there been an answer found for this?