Application CI

[Raj141]

Hi there

we have recently moved from Cherwell to ServiceNow and are stuck with best place to capture all our application CI’s

We don’t have matured data model as such. In Cherwell one CMDB with all applications info and manually service mapped to the servers and network components.

Is Business Services is good place to start or any other recommendations?

We want to do manual data entry and mapping for now and will look at connectors for future.

[EricDohr]

Welcome to ServiceNow!

There are two primary concepts that may be applicable

Business Applications

• These are strategic records used for concepts such as PPM and APM
• You can correlate one or many Application Services to a Business Application
• Common relationships include Business Capabilities, Application Services
• In addition, these types of records have related records to Business Processes and Information Objects
• ServiceNow is maturing the concept of Build with SDLC components

Application Services

• These are operational records used for concepts such as Change and Incident
• These are your environments such as Prod, Dev, QA, location specific, etc
• You correlate underlying configuration items such as servers to the Application Service
• There are various population methods that may be applicable based on your entitlement.  For example, if you have ITOM, you could potentially have some Application Services that are populated via Tag Based or Service Mapping.  In other cases, you may have a Manual or Dynamic population method. 

These two documents may help you out

• CSDM Whitepaper
• CSDM Workshop

In addition, this recent post and responses may be of value

https://community.servicenow.com/community?id=community_question&sys_id=9189b67e1ba999501e579979b04b...

[Jean-Emmanuel 1]

Hello,

Application services ( cmdb_ci_service_auto) is the right table to store your application stack.

If you are in csdm_view, you can populate Manually your Application Service from the link 2. Populate your application service

To help you to understand a little more each domain of csdm tables, you can refer some examples in attachments

[s4scott]

The Application Service CI is where the entries you describe should be added. Jean-Emmanuel is correct, it is key that you use the CSDM module to add Application Service CIs and select the Manual population method. The system will automatically create a Manual Endpoint for the Application Service which will enable other modules within the platform to properly leverage the relationship models built.