CSDM and reporting per managed environment
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2 hours ago
I am mapping standalone infrastructure environments (IAAS) into CSDM.
Typically, technology services (e.g., network, hosting, database) are created with related service offerings. However, we have a key requirement: we must report on CIs, tickets, and time spent per specific environment delivered to a consumer.
We provide multiple environments, internally and externally (as a business service/offering). Some can be modeled as application services (when tied to a specific business application). Others cannot, as they are pure infrastructure environments where consumers can host multiple business applications.
How should this be modeled in CSDM? While we can define the underlying technology services, we need a way to group VMs, servers, network components, etc., under a single reportable entity per environment (for time and ticket tracking).
My current thinking and options:
- Would modeling this as an IAAS technology service, with separate service offerings per environment and all related CIs attached, be appropriate? I am aware of potential operational drawbacks, but environment-level grouping is a critical business requirement.
- Or would it be rather acceptable to put everything under an application service even if it doesn't meet the description of a deployed instance stack that delivers functionality?
- I also see options on potentially grouping these things on the contract level based on the related service offerings but that can introduce additional complications.
Anyone had similar experience or challenges? I'm happy to provide more information or discuss it in more detail.
