Application Service missing Business Application for Dynamic CI (child) App Service
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06-17-2024 10:02 AM
We are working on building out our Application Services and connecting them to our Business Applications. In using the CSDM Data Foundations Dashboard and following the playbook for Application Services missing a Business Application relationship, we are seeing that Application Services that are formed by Dynamic CI groups and have a child relationship to an Application Service which has a child relationship to a Business Application are indicated as Missing a Business Application. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831503
So for example, if we have
(Business Application) XYZ --> (Application Service) XYZ Prod --> (Dynamic CI App Service) XYZ Dynamic CI
it is in the list of "App Service Missing Business App Relationship"
How do we resolve this?

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08-29-2024 08:03 AM
Hi Linda,
it is a bit of history. It is designed in the early days as an extend of the cmdb_ci_service_auto table.
A couple of years back it is re-used in the managed services domain. (a different purpose).
there is a service_classification in the table and you can differentiate the 2 by setting the service_classification ="Application Service" or service_classification ="Technical Service"
Not that the definition will work better, but then the definition can be improved to only validate a subset of the records.
BR,
Barry