Application Service missing Business Application for Dynamic CI (child) App Service

lindacharles
Tera Contributor

We are working on building out our Application Services and connecting them to our Business Applications.  In using the CSDM Data Foundations Dashboard and following the playbook for Application Services missing a Business Application relationship, we are seeing that Application Services that are formed by Dynamic CI groups and have a child relationship to an Application Service which has a child relationship to a Business Application are indicated as Missing a Business Application. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831503

 

So for example, if we have 

 

(Business Application) XYZ --> (Application Service) XYZ Prod  --> (Dynamic CI App Service) XYZ Dynamic CI

 

it is in the list of "App Service Missing Business App Relationship"

 

How do we resolve this?

5 REPLIES 5

Hi Linda, 

it is a bit of history. It is designed in the early days as an extend of the cmdb_ci_service_auto table. 
A couple of years back it is re-used in the managed services domain. (a different purpose). 

there is a service_classification in the table and you can differentiate the 2 by setting the service_classification ="Application Service" or service_classification ="Technical Service"
Not that the definition will work better, but then the definition can be improved to only validate a subset of the records. 
BR,
Barry