Application Service missing Business Application for Dynamic CI (child) App Service

lindacharles
Tera Contributor

‎06-17-2024 10:02 AM

We are working on building out our Application Services and connecting them to our Business Applications.  In using the CSDM Data Foundations Dashboard and following the playbook for Application Services missing a Business Application relationship, we are seeing that Application Services that are formed by Dynamic CI groups and have a child relationship to an Application Service which has a child relationship to a Business Application are indicated as Missing a Business Application. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831503

 

So for example, if we have 

 

(Business Application) XYZ --> (Application Service) XYZ Prod  --> (Dynamic CI App Service) XYZ Dynamic CI

 

it is in the list of "App Service Missing Business App Relationship"

 

How do we resolve this?

0 Helpfuls
  • 1,080 Views
5 REPLIES 5

Barry Kant
ServiceNow Employee
ServiceNow Employee
In response to lindacharles

‎08-29-2024 08:03 AM

Hi Linda, 

it is a bit of history. It is designed in the early days as an extend of the cmdb_ci_service_auto table. 
A couple of years back it is re-used in the managed services domain. (a different purpose). 

there is a service_classification in the table and you can differentiate the 2 by setting the service_classification ="Application Service" or service_classification ="Technical Service"
Not that the definition will work better, but then the definition can be improved to only validate a subset of the records. 
BR,
Barry

0 Helpfuls